Job Abstract

Responsibilities Include

? Provide first and second-level support to Pluto TV for software, hardware, and various infrastructure related issues.
? Participate in the entire user life cycle from accounts provisioning, hardware deployment and day one orientation.
? Participate in an on-site support rotation for all Pluto TV employees at the Pluto TV office.
? Provide video conference setup support and basic troubleshooting.
? Administration and troubleshooting of company Mac/Windows, BYOD, peripherals. SaaS applications/integrations, network, and IDP
? Assist in various technical projects and maintenance that may be required (this includes desktop, directory services, telecom, and networking).
? Contribute to New Technology discussions.
? Cross functional collaboration

MUST HAVE:

? 5+ years working in a fast paced technology company environment or start up
? B.A./B.S. in a computer science related field (or) 6 years experience in system administration and support.
? strong desire to help others, positive attitude, excellent problem solving, technical writing, communication, and organizational skills.
? Exceptional experience supporting macOS and Windows laptops
? Exceptional experience supporting Google Workspace and a wide variety of popular Cloud SaaS Apps (e.g. Slack, Jira, Github, Adobe CC)
? strong knowledge of Help Desk ticketing software (i.e. Jira Service Desk, Freshservice).
? strong knowledge of Mac imaging and MDM software (i.e. JAMF Pro).
? Working knowledge of Networking Concepts (VPN, office and home networks) are a plus.
? Scripting and automation skills are a plus.
? strong knowledge of media streaming services and devices are a plus.
? Excellent communicator, detail oriented, and customer service focused.

• Experience level: Experienced
• Minimum 5 years of experience
• Education: Bachelors (required)