To view the complete job description for this classification, please click Information Technology Specialist II, LACERA.
REQUIREMENTS
SELECTION REQUIREMENTS (Specialty)Two (2) years of experience, within the last three (3) years, at the level of Information Technology Specialist I, LACERA - , or Data Systems Supervisor II, LACERA - - , performing highly specialized and complex information systems analysis and design tasks related to telecommunications and audiovisual engineering and architec... more details
POSITION INFORMATION
This examination will remain open until the needs of LACERA are met and may close without prior notice.
TYPE OF RECRUITMENT: Open Competitive Job Opportunity
COMPENSATION: $13,179.64 - $17,287.00 Monthly.
The Los Angeles County Employees Retirement Association (LACERA) administers and manages the $75+ billion retirement fund for the County of Los Angeles. We provide retirement, disability, and death benefits to eligible County Employees and their Beneficiaries, and collect, deposit, invest, and manage retirement funds collected from the County, Outside Districts, and County Employees. LACERA is one of the largest county retirement associations in the United States with over 184,000 Members. Our Membership is comprised of individuals from a diverse range of careers, age groups, and ethnicity - all contributing to the greater welfare of Los Angeles County.
LACERA is located in Gateway Plaza at 300 North Lake Avenue in the beautiful City of Pasadena. The building is easily accessible from the Foothill Freeway (210) and the Metro Lake Station. We offer convenient free parking for staff members in our secure structure adjacent to the building in addition to a robust rideshare program providing commuting alternatives such as ride-matching, vanpool, carpool, parking services and more. Prioritizing health, well-being, and sustainability, Gateway Plaza is a Class “A” office building, LEED Gold Certified and EPA Energy Star Certified. With a Walkability Score of 91, LACERA staff members are able to easily enjoy the approximately 150 shops, food, and dining options that make up the popular South Lake Avenue District.
Our Members dedicate their careers contributing to the welfare of Los Angeles County. For their service, the County contributes to their promised benefits, and LACERA is dedicated to serving them in return throughout their career and their life afterwards.
Our Core Values serve as our cultural guide and foundation in meeting our mission. As a member-focused government agency, we abide by our core values to ensure the public's trust, operate efficiently and cost effectively, and provide our members their promised benefits.
If you are interested in being part of this rewarding team, LACERA invites you to apply!
Benefits include a cafeteria benefit plan (14.5%-17% of monthly salary), annual leave, defined benefit retirement plan, Savings Plan (401k), Deferred Compensation Plan (457), 13 paid holidays per year, savings plan, a hybrid work schedule, tuition reimbursement, and a ride share program.
ABOUT THE POSITION The Telecom Solutions Architect will report to the Information Technology Manager II, in the Infrastructure Section, and will have oversight of up to four direct reports. As a supervisor, they will actively mentor staff and enhance overall operational efficiency and adaptability. With the transition from an on-premises telephone infrastructure to hosted platforms like Microsoft Teams, this individual must possess adept knowledge in virtual setups and emerging technologies. Analyzing current functionality, assessing areas for improvement, and envisioning future capabilities are key responsibilities, requiring a deep understanding of network infrastructure and telecommunications protocols such as VoiP, SIP, and PBX. Public sector experience is also a plus, given the unique challenges and regulations associated with pension administration.
As the lead IT Architect of the Audio Visual and Telecommunications components for LACERA’s new call center solution, they will exhibit creative and visionary thinking – collecting data, exploring potential upgrades or improvements, comparing features and functionality, evaluating budgets and timelines, proposing recommendations to executive leadership, and assisting during the design and development process for system upgrades. In the boardroom setting, they also support hybrid setups, ensuring optimal experiences for participants and addressing feedback for seamless presentations. Technical expertise aside, they will foster collaboration across teams, from troubleshooting with call center agents to liaising with security and networking teams for system upgrades.
The ideal Telecom Solutions Architect will:
Work with the engineering team to assess and mitigate risk.
Support monthly Board meeting and Quarterly Committee meetings, with optimal boardroom technology including live broadcast production, updating the website with relevant links and information, and streaming on YouTube.
Offer expertise and guidance to call center staff and management on virtual phone systems when issues arise.
Enthusiastically train staff in new systems and technologies.
Liaise with vendors and service providers to explore new technologies’ features, price points, and implementation processes.
Think strategically,forecast potential threats, and understand the factors influencing security for telecommunications systems.
Believe in and protect LACERA’s Mission, Vision, and Values!
Please view the recruitment brochure for Information Technology Specialist II, LACERA (Telecom Solutions Architect). Vacancy Information: The current vacancy is in the Systems Division; however, the resulting eligible register for this examination can be used to fill other vacancies in LACERA, as they occur.
Work Schedule: This full-time position is required to work a 5/40 schedule (e.g. an eight (8) hour day, Monday through Friday), with occasional nights and weekends in emergent situations. LACERA offers a hybrid work environment, and this position may be eligible to telework up to three (3) days per week.
This position is an exempt position as defined by the Fair Labor Standards Act and not eligible for overtime.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS
To view the complete job description for this classification, please click Information Technology Specialist II, LACERA.
REQUIREMENTS
SELECTION REQUIREMENTS (Specialty)
Two (2) years of experience, within the last three (3) years, at the level of Information Technology Specialist I, LACERA*, or Data Systems Supervisor II, LACERA**, performing highly specialized and complex information systems analysis and design tasks related to telecommunications and audiovisual engineering and architecture.
These include acting as a consultant or specialist in IT strategic planning, business automation planning, business process improvement, and/or application development, and providing leadership and overall project management for systems telecommunications and audiovisual development projects.
Special Requirement Information: *Experience at the level of Information Technology Specialist I, LACERA includes acting as a consultant, technical expert, systems architect, or project manager in a specialized area of applications development, database administration, operating systems, cybersecurity, information system analysis, or network systems for a centralized IT organization. This is principal level technical expert.
**Experience at the level ofData Systems Supervisor II, LACERA, includes supervising through subordinate supervisors a large staff engaged in the analysis, design, and implementation of manual and electronic information and work processing systems, or coordinates the systems program of a centralized IT organization.
LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS II– Light: Light physical effort which may include occasional light lifting to a 10-pound limit, and some bending, stooping or squatting. Considerable walking may be involved.
ADDITIONAL INFORMATION
DESIRABLE QUALIFICATIONS
EDUCATION:
Degree(s): A bachelor’s or master’s degree from an accredited college or university with major study in information technology, computer science, cyber security administration, or a related field
CERTIFICATIONS:
Information Technology Certifications: CompTIA, ITIL
To receive credit for the above desirable qualifications, your application must clearly describe your experience.
Those applicants who meet the Selection Requirements AND most closely match the desired qualifications, will be invited to participate in the examination process.
EXAMINATION CONTENT: This selection process will consist of:
Part I: A qualifying evaluation of application information and the desirable qualifications.
Only the highest qualified applicants as determined under Part I, will be invited to continue in the selection process under Part II.
Part II: An Appraisal (Oral) Interview weighted 100%.
The appraisal (oral) interview will assess the applicant's knowledge, experience, and general ability to perform the essential functions of the position.
APPLICANTS MUST MEET THE REQUIREMENTS AND ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON THE WEIGHTED PORTIONS OF THE EXAMINATION IN ORDER TO BE PLACED ON THE REGISTER.
All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add CChan@lacera.com, wendi@wbcpinc.com, and info@governmentjobs.com, to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Test scores/results cannot be given over the telephone.
DO NOT select "Off" under Email Preferences within your profile or click "Unsubscribe" on our notices if you would like LACERA to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position.
LACERA will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.
Those candidates which are determined eligible for hire under the Los Angeles County's Civil Services Rules may be invited to the selection process which may be comprised of a selection interview and/or job-related assessments.
ELIGIBLE INFORMATION: The names of candidates receiving a passing grade will be placed on the register in the order of their score group for a period of twelve (12) months following the date of promulgation.
APPLICATION AND FILING INFORMATION: Application must be submitted online. If you wish to be considered, please attach your resume which details your experience.
Applicants can check the status of their applications at any time by logging into their account on www.governmentjobs.com.
The acceptance of an employment application depends upon whether or not an applicant has provided adequate information that clearly demonstrates meeting the Minimum Requirements for the position as stated above. Please complete the application and supplemental questionnaire thoroughly and completely. Information provided in the supplemental questionnaire must be reflected in your resume to be considered.
Failure to provide complete information on the employment application and resume will impact the assessment of an applicant's qualifications and acceptance in the selection process. Failure to provide the appropriate documentation may result in your application being rejected as incomplete and removed from consideration.
EDUCATION: In order to receive credit for any college course work, or college degree, such as an Associate, Bachelor, Master, Doctorate degree, or for completion of a certificate program, you must include a legible copy of the official diploma, official and/or unofficial transcripts, or an official letter from the accredited institution which shows the area of specialization or official certificate(s) at the time of filing or within five (5) business days from application submission date.
Applicants must provide the appropriate attachments during application submission, email the documentation to humanresources@lacera.com within five (5) business days of filing. Please include the examination title and number on the documentation.
Failure to provide the appropriate documentation may result in your application being rejected as incomplete and will be removed from consideration.
RESUME: Your resume must be attached during the submission of your application.
Your employment history on your resume should be listed in order beginning with the most recent.
For each job held, provide the name and address of your employer, your job titles, beginning and ending dates, description of work performed, and reason for leaving.
If you have worked in more than one position for one employer, list each job title and/or area of assignment separately on your application to demonstrate your experience in various assignments/occupational areas.
Part-time experience will be evaluated on the basis of its fractional equivalent of a 40-hour workweek.
All required experience must be paid.
This position may require working evenings, weekends, and holidays.
TO APPLY ONLINE GO TO: www.lacera.com and click on the Careers link.
Faxed, emailed, or hardcopy (paper) applications will not be accepted.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
Candidate(s) who complete examination process with acceptable results will be considered by the Department hiring authority. Upon an offer of employment, a comprehensive background investigation will be conducted, which includes verification of experience, and/or education, credit history, and fingerprinting through the California Department of Justice and the Federal Bureau of Investigation.
IMPORTANT NOTE: Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT.
Utilizing VERBIAGE from the Classification Specification, Minimum Requirements, and/or Desirable Qualifications serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. Applications may be rejected at any stage of the examination process.
SPECIAL INFORMATION: Anti-Racism, Diversity, and Inclusion (ARDI) LACERA recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. LACERA is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
Fair Chance Initiative for Hiring Ordinance (FCIHO) LACERA is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. LACERA will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
Requests for accommodation: humanresources@lacera.com Teletype Telephone: (800) 899-4099 Department Contact Name: Connie Chan Department Contact Telephone: (626) 831-9826 Department Email: humanresources@lacera.com
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