Identify, research, and resolve technical problems and assist with telephone calls, emails, and personal requests for technical support. Maintain documentation, track and monitor the problems to ensure a timely resolution. Analyze, troubleshoot and maintain software and hardware. Will administer orientation functions concerning the IT department and train employees on basic functions of applications. Will be able to administer user account information including rights, security, and system group... more details
“Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
Essential Duties:
- Identify, research, and resolve technical problems and assist with telephone calls, emails, and personal requests for technical support.
- Maintain documentation, track and monitor the problems to ensure a timely resolution.
- Analyze, troubleshoot and maintain software and hardware.
- Will administer orientation functions concerning the IT department and train employees on basic functions of applications.
- Will be able to administer user account information including rights, security, and system groups.
- Will be required to be available “on call” during certain scheduled days/times (evenings, weekends); otherwise, shifts range from as early as 7:30 am – 6:30 pm, M-F partially remote with a few days to be in-office
Skills Requirements:
- Must be able to troubleshoot various types of software and hardware systems.
- Must have solid communication skills, both verbal and written.
- Must have a basic understanding of networking (TCP/IP).
- Must have a high familiarity with mobile devices.
- Will report to a manager or as part of a team, but must be able to exercise reasonable judgment and work independently.
Education:
- An associates or bachelor’s degree in a related area preferred
- 1-2 years of experience in the field or in a related area
Benefits:
- Medical
- Dental
- Vision
- Flexible Savings Account
- 401K
- Voluntary Life Insurance
- Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks:
- Paid Training
- Paid Time Off
- Sick Time
- Remote Work Opportunity
- Growth Opportunities
- Employee Referral Reward Program
- Employee Discount Program
What SuperCare Health is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us!
Company Website https://supercarehealth.com/
Company Business Hours - 8:30 AM – 5:30 PM PST
LinkedIn https://www.linkedin.com/company/273667/admin/
Twitter https://twitter.com/SuperCareHealth
Facebook https://www.facebook.com/SuperCareHealth/
Instagram https://www.instagram.com/supercarehealth/
Cassandra Breeden - Talent Acquisition LinkedIn
