Job Abstract

Council Overview

GSGLA Values

Our core values represent how we behave on a day-to-day basis. These values are the specific behaviors that are
expected, encouraged, and rewarded within our GSGLA culture.

1. INTEGRITY: We do what we say we are going to do. We strive for our highest quality work and commit to doing what’s right even when it’s difficult.
2. CLARITY OF PURPOSE: We commit to and stay focused on the goals and priorities of GSGLA and hold ourselves responsible for keeping the girl at the center of everything we do.
3. ACCOUNTABILITY: We accept personal responsibility for our work, and we hold others accountable. We can be relied upon and can rely on others. We commit to mutual understanding and mutual problem solving and embrace the necessary tough conversations.
4. RESPECT: We practice respect by caring for the worth of ourselves, others, the environment, property and policies. We listen well and honor diversity in ideas without judgements.

Position Summary

The Community Outreach Specialist is responsible for developing and executing effective outreach strategies in underserved communities, expanding the reach of the Girl Scout Leadership Experience to girls in an assigned target area. S/he is responsible for increasing participation and the accessibility of Girl Scouts to the community through the recruitment and formation of new volunteer-led troops, and through the formation and support of Girl
Scout troops facilitated through community-based partnerships.

Essential Duties and Responsibilities

Outreach

• Responsible for the achievement of girl and adult membership goals by implementing membership strategies in assigned market areas.
• Designs and implements a comprehensive plan for girl and adult membership growth in targeted areas by researching market data, membership trends, and other pertinent information relevant to designated geographic areas.
• Implements marketing strategies for membership recruitment outlined in the council’s strategic plan and annual business plan; includes cultivating and organizing communities that results in increased girl and volunteer leads.
• Attends community events, and prepares presentations to increase visibility within the community.
• Follows up on new leads and referrals resulting from field activity in a timely fashion.
• Tracks outreach efforts and communication in CRM (Salesforce).

Building Community Partnerships

• Establishes relationships with area organizations, coalitions, schools and school districts.
• Develops and cultivates partnerships with community youth-serving organizations, agencies and leaders, educators, faith-based institutions and to increase awareness of and participation in the Girl Scout program.
• Responsible for the annual retention of participating community partners.
• Provides on-site training and continuous support to Girl Scout program facilitators at regional sites.
• Responsible for the design, coordination, implementation, and evaluation of program activities, curriculum, events and camps to meet the needs of girls ages 5 to 18 from diverse communities and backgrounds.
• Sets specific outreach targets and develops action plans to project necessary contacts resulting in membership goal attainment. Prepare a variety of status reports, including activity, follow-up, and adherence to goals.

Recruitment & Troop Formation

• Plans and implements recruitment activities/events.
• Forms new volunteer-led Girl Scout troops in assigned target area and works with new troops to recruit members to ensure that minimum girl capacity is met.
• Tracks and follows up on progress of potential leaders, through completion of onboarding process.
• Supports Service Unit of volunteers by attending Service Unit leader and Service Unit team meetings.
• Recruits Service Unit Recruiters and School Organizers to maximize recruitment efforts in assigned target area.
• Other duties as assigned.

Skill, Experience & Education

To perform effectively in this position, the incumbent is required to have:

• Outstanding Interpersonal and Communication Skills. Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
• Customer Responsiveness. Provides superior customer service to all internal and external customers. Seek and acknowledges the views and ideas from customer; identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement.
• Project Management. Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines, formulate short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipate issues, obstacles, or opportunities that may impact plans or actions; establish courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
• Excellent independent decision-making skills and strong resourcefulness. Proven record of functioning as a self-starter who can work independently with minimal oversight and take initiative; demonstrated flexibility, adaptability, self-management, and organization.
• Bachelor’s degree or equivalent experience in lieu of education
• Bilingual- Spanish/English preferred
• Experience in project management
• Must be able to work a flexible schedule including evenings and weekends
• Volunteer Experience preferred
• Ability to adapt to changing situations
• Ability to use technology and learn new technology applications
• Must successfully complete a criminal background check
• Must be able to commute an average of 400-600 miles a month
• Valid California driver’s license, access to reliable transportation, and proof of insurance

Additional Organizational Requirements

• Subscribe to the principles of the Girl Scout Movement.
• Demonstrate a strong work ethic, integrity and honesty in all professional situations.
• Possess a positive attitude with strong work ethic, integrity. honesty, and sense of humor.
• Must be flexible, adaptable and willing to thrive in an ever changing/fast-paced environment
• Develop and maintain sensitivity to employee diversity in the workplace.
• Behave in ways that demonstrate respectful treatment of other employees, volunteers and girls.
• Practice pluralism and be inclusive with the services provided.
• Compliance with State-mandated reporter requirements is an essential function of this position.
• Attend GSGLA signature events and certain other activities/events (including cookie cupboards, etc.) as assigned.
• Abide by a duty of loyalty to GSGLA and give preference to the business and mission of GSGLA over that of other organizations and your own business interests.

Physical Requirements

The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The
environment for this position is mostly clean and comfortable but may include some minor annoyances such as
noise, odors, drafts, etc. In the course of performing this work, the incumbent:

• Will spend time sitting, utilizing the computer.
• Will spend time standing/walking throughout the facilities.
• Must travel via personal vehicle or public transport to various facilities throughout the region.
• May lift up to 15 lbs. periodically. If more, the incumbent must request assistance.
• The incumbent must be able to perform this job safely, without endangering the health or safety of him/herself or others.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits / Other

GSGLA and its employees support an inclusive environment and values the individual traits, skills and talents of all staff, volunteers, girls, prospects, and donors. Employees of GSGLA receive a competitive slate of benefits and paid time off, including the closure of its offices the second and fourth Monday of every month. Full time staff are eligible to opt into plans that cover Medical, Dental, Vision, Life and even Pet Insurance, as well as a 403b plan. Join the Girl Scouts of Greater Los Angeles team and help champion the ambitions of every girl!

Diversity, Equity, Inclusion, Access & Advocacy Statement

Girl Scouts of Greater Los Angeles is committed to building a diverse staff that reflects the communities we work alongside, and we value equity and inclusion in our workplace. We encourage applications from individuals in all groups and communities, different walks of life, and those belonging to communities historically excluded. As an organization committed to making the world a better place, it is essential that we incorporate a diverse, equitable and inclusive lens into all aspects of our work. We encourage applicants with a global perspective and a commitment to values around diversity, equity, and inclusion to apply.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.