Develop and deliver training programs for service and parts department employees, technical training, customer service training, and ongoing professional development. Collaborate with department managers to identify training needs and create training plans to address those needs. Conduct training sessions in a variety of formats, including in-person, virtual, and on-the-job training. Evaluate the effectiveness of training programs and make adjustments as needed. Keep up-to-date with industry tre... more details
Aftersales Trainer
Job LocationsUS-CA-Anaheim
Job ID
2024-32466
Category
Customer Service/Support
Type
Regular Full-Time
Overview
Group 1 Automotive, a leader in automotive retail, is looking to add a qualified Aftersales Trainer to our team. Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support.
We are looking for a knowledgeable and experienced Trainer to be a valued contributor to our team. As a Trainer, you will be responsible for developing and delivering training programs to Service and Parts employees to ensure they have the skills and knowledge necessary to provide exceptional service to our customers. While partnering with managers to improve process and procedures to improve performance.
If you are passionate about training and have a strong understanding of the automotive industry, we would love to hear from you. Join our team and help us ensure that our employees have the skills and knowledge they need to provide exceptional service to our customers.
*Candidates must reside in one of the following markets:
Northeast (Mass, NH, Maine markets)
West Coast (CA or NM markets)
Responsibilities
Develop and deliver training programs for service and parts department employees, technical training, customer service training, and ongoing professional development.
Collaborate with department managers to identify training needs and create training plans to address those needs.
Conduct training sessions in a variety of formats, including in-person, virtual, and on-the-job training.
Evaluate the effectiveness of training programs and make adjustments as needed.
Keep up-to-date with industry trends and best practices to ensure training programs are relevant and effective.
Create and maintain training materials, including manuals, presentations, and online resources.
Monitor employee performance and provide feedback and coaching as needed.
Assist in the onboarding process for new employees, ensuring they receive adequate training and support.
Participate and contribute to our acquisition team.
Qualifications
At least 5 years of experience in training and development, preferably in the automotive industry.
Strong understanding of service and parts department operations and best practices.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Proficient in Microsoft Office and other training software.
Professional certification in training and development is a plus.
High School Diploma or equivalent
Travel 50%
Located in either Northeast (Mass, New Hampshire or Maine) or West Coast (California or New Mexico)
*All applicants must pass pre-employment testing to include: background checks, and drug testing in order to qualify for employment*
If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
In addition to competitive pay, we offer the following benefits with this position:
Salary, plus Annual Bonus Opportunity
Health, Dental, Vision, Life and Disability Insurance
401(k) with company match
Paid Time-Off
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Group 1 Automotive is an Equal Employment Opportunity employer.
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