Develop and maintain all filing systems within the department. Distribute Banquet Event orders (BEO's) in a timely and efficient manner. Ensure that all information is correctly loaded in Delphi. Maintain complete knowledge of hotel services, features, hours of operation and daily events. Run daily, weekly and monthly reports as needed. Assist Catering and CS Managers in all activities, including, but not limited to; BEO creation, group resume creation, client services, amenity forms, room inspe... more details
Provide administrative support to Catering and Conference Services Managers by ensuring the successful organization and management of all Catering and Group business.
Responsibilities
Develop and maintain all filing systems within the department
Distribute Banquet Event orders (BEO’s) in a timely and efficient manner
Ensure that all information is correctly loaded in Delphi
Maintain complete knowledge of hotel services, features, hours of operation and daily events
Run daily, weekly and monthly reports as needed
Assist Catering and CS Managers in all activities, including, but not limited to; BEO creation, group resume creation, client services, amenity forms, room inspections and reservations, restaurant and spa reservations, merging of documents, …
Provide general information: address guests' questions regarding hotel services and policies.
Answer the telephone and direct calls/messages to appropriate personnel or guests. Follows up on minor customer problems.
Retrieve and distribute departmental mail
Make photocopies and process as specified
Process all changes to BEO’s and complete BEO change log as needed
Insert banquet check numbers into Delphi
Assist managers in calling clients for their function guarantees
Attend designated meetings, take minutes, transcribe and distribute
Answer telephone inquiries
Assist managers in calling vendors for specified items
Continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies at all times
Comply with any other reasonable tasks requested by management and any reasonable request made by a guest
Ensure and maintain security and confidentiality of information relating to guest/employee data held within the hotel. Re-direct “press calls” at all times to the correct personnel and do not disclose any data to outside sources
Additional Duties & Responsibilities:
Perform all duties in a safe manner, observing all safety procedures and report all accidents and injuries in a timely manner
Be responsible for the cleanliness of the immediate work area as well as the general property
Be attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions
Jewelry is prohibited except for wedding rings and watches and approved earrings for female employees. Male employees may not wear earrings while on duty
Do not sleep on duty
Must subscribe to proper grooming, dress, and uniform standards as set forth by Company policy
Be courteous to all guests and fellow associates
Maintain behavior consistent with sexual harassment/hostile work environment policy as dictated in the Employee Handbook
Communicate effectively with peers, management, line and front of the house employees
Practice effective listening: (seek to understand)
Strong communication skills, accurate cash handling and appointment making skills; ability to multitask
High School education or equivalent.
Strong Computer Skills required.
Must be able to speak, comprehend, read, and write English
Must have strong customer service skills
Must have ability to implement and uphold service standards
Must have ability to prioritize and organize work assignments
Must have ability to interact with all associates and resort guests
Must be able to effectively handle stressful, high-pressure situations
Must be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 20 pounds of force
Must be able to stand or walk for long periods of time
Compensation:
Base Pay Start Rate: $25.75/Hr.
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
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