Job Abstract

Job Summary:

ANALYST / SR ANALYST STRATEGY & ANALYTICS

Location: Los Angeles, CA

Division: Ticketmaster US

Line Manager: Senior Manager, Operations Strategy  

Contract Terms: Permanent, 40 hours per week

THE TEAM

The Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction.  

Strategy & Analytics, a vertical of this organization, is accountable for supporting Client Support & Operations Organization with identifying opportunities to help drive best practices and reduce cost to serve.  This also can include identifying new tools that can help streamline processes or help achieve Organization’s objectives.  Team is also responsible for providing support with analysis, data needs, and dashboards for the Client Support & Operations Organization.

THE JOB

Every single day, Ticketmaster captures millions of client service interactions and other data points on how Ticketmaster supports its clients.  Each of those interactions serve as data points and glimpses into client service trends and behavior.  We are looking for someone who has the skills to analyze data, surface insights, work with stakeholders, and implement opportunities that have an impact on the business.  We are also entering an exciting time as the Client Support & Operations Organization moves to a global organization, giving us the opportunity to unify how Ticketmaster supports its clients.

WHAT YOU WILL BE DOING

• Conduct analytics through retrieving, compiling, and analyzing large volumes of data from disparate databases into distilled, actionable information needed by senior leadership to answer critical questions, identify correlations and patterns, and that sheds light on actional insights
• Prepare and develop clear and concise presentations that will identify insights / trends, drive action, and lead to decision making
• Create models and forecasts to support OKRs and priorities / objectives, in order to identity risks and opportunities to drive results
• Develop dashboards that make the analytics accessible to non-technical executives and key stakeholders
• Provide support in tracking key operational metrics and provide insights on trends
• Manage dataflows / create complex data transformations in Databricks, DOMO, and other similar tools
• Leveraging new tools to help the organization better understand data and optimize processes

WHAT YOU NEED TO KNOW

• Bachelor's Degree in business or similar quantitative field
• 3+ years of work experience, preferably in data analytics, business intelligence, or consulting fields
• Advanced knowledge in data visualization tools such as Tableau, Domo, Lookr, Mixpanel, or equivalent required
• Advanced skills in Excel and comfort with large data sets and modelling required
• ETL or SQL experience required
• PowerPoint / presentation skills preferred
• Experience with CRM systems such as Salesforce, ServiceNow, or Dynamics preferred

YOU (BEHAVIOURAL SKILLS/COMPETENCIES) 

• Passion for all things data and analytics - you’re intellectually curious and will search for context and insight behind the numbers
• Comfortable and passionate about cleaning, joining, and manipulating data in SQL and creating executive-level dashboards with these tables
• Growth mindset - you are scrappy, self-motivated, and not afraid to ask questions
• Demonstrated ability to think outside the box and generate creative solutions
• You’re able to tell a visual story with graphs and data that leads to results and decision making
• Excellent verbal and written skills
• Attention to detail and organizational skills
• Ability to identify and build relationships with other interdependent teams
• Comfortable in a fast-paced work environment

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

Belonging – We are committed to building a culture in which all people can be their authentic selves, with an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.

Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.

Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976.

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The expected compensation for this position in California is:

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.