Job Abstract

Manager, Risk Program Management

Capital One is one of the fastest growing organizations in the world today. The growth of the business is being accelerated by leveraging innovative and emerging technologies. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years, fully exiting our data centers. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity and managing technology risk. Technology Risk Management (TRM) is a small organization that packs a big punch. The roughly 100 professionals in TRM are trusted expert advisers who shape decisions, challenge activities to ensure they meet our standards, and generally oversee technology and information security risk across the business and the central technology organization. TRM is a second line organization, which means it is independent and reports up through the Chief Enterprise Risk Officer. 

TRM plays a critical role in ensuring that the company’s risk-taking entities are aware of the risks inherent in their activities and decisions, the impact of their actions on the company at an enterprise level, and opportunities to reduce, mitigate or avoid the risks altogether. 

As a Manager, Risk Program Management on TRM’s risk advisory and methodology teams, you will coordinate execution and create visibility for the team’s work. Responsibilities include enabling actionable status reporting and tracking, driving capacity planning, and championing better agile use across the team. This role will be responsible for developing tools/templates to help the team be more efficient in projecting and tracking their work, and leading the team to further levels of agile maturity.

You’ll collaborate closely with senior leadership, and leverage your expertise in program management to drive transformative initiatives that propel Capital One’s technology risk management forward. Expect to oversee a complex portfolio of assessment and reporting activities, foster a culture of continuous improvement, and play a pivotal role in shaping the future of well managed technology risk management within the organization.

As a member of a growing organization, you are expected to shape and further refine the risk program, and will have the opportunity to operate with both autonomy and empowerment from senior leadership. The demands and high-visibility nature of this position require an expert with a proven ability to work independently in a fast-paced environment and who can begin contributing immediately.

Desired Outcomes:

• Building relationships, collaborating, and communicating directly with practice leads and senior leaders to manage the intake, prioritization and slotting of new work

• Designing, developing, and managing capacity & demand views within a complex and dynamic environment - helping to create visibility for our work and surface dependencies

• Partnering with agile teams to bring deeper analytics to planning and delivery

• Partnering cross-functionally with team members and stakeholders to understand pain points and implement tailored process improvement solutions that address those pain points

• Implementing, maintaining and providing key metrics that further inform the health of the portfolio and leadership decision making, including as the team’s champion for OKRs (Objectives and Key Results)

• Streamline reporting against team objectives and KPIs (Key Performance Indicators) in monthly reports to senior leadership

• Build and champion well-managed agile delivery practices that enable seamless flow/delivery of work, including reporting, tracking and status mechanisms

• Partner with team members to ensure appropriate escalation when things are past due or there are obstacles, providing an early warning when things are off track

• Establish a mechanism for operational continuous improvement (e.g., lessons learned)

• Execute annual coverage planning analysis of the risk assessment portfolio with team leads

• Lead a quarterly review of changes in risk factors that will drive prioritization decisions for the team

A successful candidate will have:

• Deep focus on execution, follow-through, accountability, and results

• Strong communication to stakeholders at all levels across the company to enable transparency and timely information sharing

• Proven critical thinking skills, including and the ability to express a point of view supported by data

• Comfort raising concerns early and knows when to escalate, including the ability to raise issues and facilitate constructive problem solving at all levels of the organization

• Ability to collaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to get consensus, socialize strategy, and achieve objectives

• Personal resilience - the ability to stay optimistic and keep people focused during times of change

• Willingness to learn and an intellectual curiosity to better understand technology risk management processes to identify areas for improvement

• Experience creating customer focused solutions that tailor agile delivery methodologies versus purely applying textbook solutions

• Adept at providing structure and organization in a complex environment

Basic Qualifications:

• A Bachelor’s degree or military experience

• At least 5 years of experience managing technical programs or consulting engagements

Preferred Qualifications:

• 5+ years of experience with Agile delivery

• 4+ years years experience delivering large and complex projects or managing operations

• Experience in a technology or cybersecurity oversight function

• Experience working in the financial services industry

• Experience with Governance, Risk, and Compliance (GRC) software tools

• Scaled Agile Framework (SAFe) certification or experience

• Project Management Professional (PMP) certification, or Lean 6 Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $147,800 - $168,700 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).