Hands-on participation in triaging support issues to ensure rapid resolution. Ensure teams adhere to operational processes, such as change management, infrastructure & user compliance audits. Provide guidance on best practices when leveraging technology to achieve business goals. Define the overall strategy, standardization, and maintenance of software applications in support of business goals Manage direct staff including professional development, coaching and performance management. Ensure pre... more details
Job Description
We are looking for a Manager of Systems to lead the team supporting the daily operations of our Back of House Applications, including facilities & asset management, operations, and employee management systems. In this role, you’ll be responsible for supporting end users, handling escalations, monitoring performance and developing solutions for business-critical systems. You’ll partner with internal IT teams, vendors and stakeholders to support and deliver technology that improves our business. You’ll also act as a leading advocate for change and process improvement to promote a culture of Operational Excellence throughout our organization.
Responsibilities
Hands-on participation in triaging support issues to ensure rapid resolution
Ensure teams adhere to operational processes, such as change management, infrastructure & user compliance audits
Provide guidance on best practices when leveraging technology to achieve business goals
Define the overall strategy, standardization, and maintenance of software applications in support of business goals
Manage direct staff including professional development, coaching and performance management
Ensure preventive maintenance activities are implemented for supported applications to improve the availability of services
Collaborate with internal teams and stakeholders to achieve operational and strategic goals
Provide support and guidance for various hardware and software upgrades
Establish strong relationships with software vendors to stay current on technology roadmaps and ensure SLAs are maintained
Establish processes to drive continuous improvement of system availability & performance
Develop and maintain system documentation and compliance with all regulatory and security controls
Maintain health and consistency of application environments
Manage on-call rotation schedule
Additional management/leadership activities as assigned
Qualifications
Bachelor’s degree from a four-year college or university is required; majors in Computer Science, Information Systems, Business Administration, or related field preferred
Minimum of 7 years of experience in a technology support role
Minimum of 5 years supporting business applications
3+ years’ experience leading technical teams in a support function
2+ years’ experience in vendor and stakeholder management
Proven experience with relational databases preferably Microsoft SQL Server
Demonstrates detailed technical knowledge in enterprise and web applications
Desired Characteristics
Ability to interface and influence at all levels of an organization
Ability to work in a flexible environment, where the job could evolve over time
Ability to manage multiple projects and operational tasks, simultaneously
Experience estimating project efforts
Solution-oriented and team focused
Excellent verbal and written communication skills
Strong customer service attitude
Technical and functional understanding of asset management, supply chain and business operations preferred
Entertainment industry experience preferred
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110,000 - $145,000
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].
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