Updated: Apr 4, 2024
Location: Lakewood
Job Type:
Department: 3 East Telemetry-LAK
I. Job Summary:
Provides basic patient care under the supervision of the RN team member.
II. Technical and Job Specific Skill:
1. Telephone Skills - must demonstrate hospital telephone etiquette by answering the phones promptly, courteously and by identifying department and self.
2. Policy/Procedures - Is aware of and follows all hospital and department policies and procedures.
3. Teamwork - Promotes positive co-worker relationships through teamwork and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with co-workers, physicians, and students in a non-threatening manner. Offers assistance and promptly responds to requests.
4. Productivity - Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgment and arrives at sound decisions.
5. Basic Patient Care:
a. Performs basic nursing tasks providing for patient’s physical hygiene,
including bathing, hair care, bowel care, oral care, and measures vital signs, including pain level.
b. Reacts appropriately in an emergency.
c. Takes precautions against infections following Standard Precautions and appropriate isolation techniques.
d. Utilizes proper positioning techniques to maintain patient’s body alignment and prevent complications.
e. Is able to meet the age specific needs of patients as directed by the team leader.
f. Assists in meeting the nutrition and hydration needs of the patients.
g. Assists in the healing and prevention of skin lesions.
h. Collects specimens as requested.
i. Is aware of the functional status of the patient (i.e., knows transfer techniques, total hip precautions).
j. Meets the care needs of the patient and family, including age specific requirements and cultural and religious needs.
6. Communicates:
a. Answers call lights promptly.
b. Keeps clinical manager/staff nurse informed of any problems.
c. Documents appropriately.
d. Promptly reports changes in patient signs and symptoms to staff nurse. Reports unusual occurrences (i.e., patient injuries or falls).
7. Information Management:
a. Utilizes information systems promptly and efficiently (i.e., Omninotes, diet list computer, page system).
b. Promptly notifies appropriate staff of patient discharge or transfer.
8. Equipment:
a. Safely and correctly utilizes patient care equipment (i.e., bed and chair alarm, Hoyer lift, mattress overlay, scales, Horizon Pump, CPM, etc.).
b. Stocks unit.
c. Orders supplies.
9. Unit Involvement:
a. Attends 50% of staff meetings.
b. Has knowledge of unit goals and expectations.
c. Follows hospital policies and procedures.
d. Refers to supervisor, charge nurse, or team leader when unfamiliar situations arise.
e. Attends all mandatory courses as designated.
f. Demonstrates responsibility for self development by participating in learning activities to obtain skills to meet gaps as identified in collaboration with supervisor.
g. Participates in Process Improvement activities as appropriate.
h. Orients new staff members to unit.
10. Patient Rights:
a. Upholds all patient rights.
b. Treats all patients, families, and co-workers in a polite and respectful manner.
c. Reports immediately any issues where patient rights might be compromised to supervisor, charge nurse, or team leader.
11. Performs any and all duties and responsibilities that may be assigned.
III. Customer Service, Key Success Factors, and Performance/Process Improvement
A. Customer Service - Target 100 Standards of excellence
1. Attitude · Smile! Always speak positively about the facility and others · Be polite at all times, rudeness is unacceptable · Show concern and interest · Apologize for problems and inconveniences
2. Keep it Simple
· Be clear in your communications, both oral and written
· Provide the appropriate information upon request
· Document thoroughly and legibly in a timely manner
· Avoid unnecessary delays
· Follow-up on issues to ensure closure in a timely manner
3. Sense of Ownership
· Take charge of, and accept the responsibility and accountability of your position
· Commit to and live the values of our Hospital: Courtesy, Appreciation, Respect, Empowerment
· Identify and focus on meeting our customer’s needs
· Think, say, and do: “It is my job”
· Plan your work and work your plans
· Get involved and stay informed
4. Awareness
· Listen carefully to what others say
· Be cognizant of your environment and address issues/concerns as they appear
· Be prepared for emergent situations
· Be aware that what you say and how you say it makes a difference to patients, physicians, and fellow employees
5. Commitment to our Colleagues
· Work as a team player
· Treat one another with courtesy and respect
· Welcome new employees and help them to be successful members of our team
· Be approachable
· Recognize and support the expertise of others
· Exceed others’ expectations
6. Ambassadorship · Promptly welcome all customers in a friendly manner · Introduce yourself with a warm smile and make eye contact · Address others appropriately and call customers by their name, when possible · Be an ambassador and introduce your colleagues to customers in a prompt and pleasant manner · Smile! Always represent the facility in a positive manner
7. Pride
· Let your positive attitude exhibit your pride in being a member of the LRMC team
· Take pride in all that you do to provide care for others
· Enjoy your successes and the successes of others
· Celebrate our WINS, proudly
8. Hospitality
· Make people feel welcomed
· Embrace diversity
· Strive to eliminate language barriers by seeking out appropriate translators
· Promote good communication and understanding to facilitate a comfortable and healing environment
· Offer help…do not wait to be asked
· Treat each individual as if he/she is the most important person in our facility
· Meet the customer’s immediate needs, or find the proper person to do so
9. Privacy and Confidentiality
· Respect our customers’ and colleagues’ privacy by not discussing it in public places
· Communicate with our customers’ families and significant others with discretion
· Maintain patients’ modesty and dignity by providing appropriate privacy
· Knock on doors before entering a room and utilize gowns, robes, blankets and privacy curtains to maintain an
environment of privacy
· Keep patients’ records and information confidential
· Respect others by not entertaining gossip
10. Appearance and Professionalism
· Conduct yourself as a professional at all times
· Keep your work area and surrounding environment clean and safe
· Always dress in an appropriate manner
· Follow the guidelines in the dress code
· Wear your name badge to clearly display your name and picture
· Practice good personal hygiene
11. Patient Support
· Be considerate and aware of anxiety and discomfort that my be experienced by a patient’s family and significant others
· Connect with the patient, not just their reason for being under our care
· Consider the impact of your actions
· The art of providing care may be encapsulated in the delivery of comfort to others: physical, emotional and spiritual
· Taking care of others is our honor and privilege
· Taking care of others in the spirit of CARE is our distinguishing mark of excellence
B. Key Success Factors
1. Attendance - Employee reports to work each regularly scheduled workday. Accurately records all work time including meal periods.
2. Punctuality - Is ready for work at precise starting time and continues working until scheduled departure time. Returns on time from all meal periods.
3. General Work Habits - Readily accepts work assignments in a positive manner. Performs work that is accurate, neat and consistent. Documentation is legible.
4. Safety - Keeps work area neat and maintains equipment in accordance with health and safety codes. Reports safety issues and equipment failures appropriately.
5. Appearance - Projects a professional image, follows the hospital dress code policy and/or department requirements. Wears hospital ID badge at all times on duty.
6. Confidentiality - Sensitive information including, but not limited to, patient records, charts, hospital documents and employee information is kept confidential without exception.
7. Annual Requirements - Completes annual requirements (PPD, requirements, Annual Update, Ethics Training, Licensure and/or Professional Certification) on time.
C. Performance/Process Improvement
§ Is knowledgeable of performance/process improvement (P.I.) methodology.
§ Can verbalize knowledge of hospital-wide performance/process improvement activity.
§ Offers suggestions for departmental and/or hospital-wide performance/ process improvement.
§ Knowledge of and participation in the performance/process improvement is a condition of employment.
IV. Training and Experience:
Mandatory:
1. Current California Nurses Assistant Certification.
2. Current BLS provider.
Preferred:
1. One year acute care experience as a CNA.
2. High School graduate or equivalent or above.
V. Physical Requirements:
3. Position involves standing and walking for long periods of time, approximately 75% of the workday.
4. Must be able to transfer and lift patients as necessary. Weight will vary from patient to patient.
5. Must have the dexterity, coordination, and visual and auditory acuity to perform all job responsibilities.
6. Must be able to communicate effectively, both verbally and in writing.
7. Must be free from signs of illness and infection.
