Job Abstract

Updated: Apr 4, 2024
Location: Los Alamitos
Job Type:
Department: Monitor Technicians-LOM

1. JOB SUMMARY:
This position is responsible for the order entry, order transcription, inter- and intradepartmental communication of the Medical - Telemetry Units. The Unit Secretary plays a key role in ensuring excellent customer satisfaction to our patients, families and visitors. Responsibilities include, but are not limited to: transcribes physician orders; center of communication to staff, physician and ancillary departments; maintaining unit logs, records; and the ordering of unit supplies. In addition, the Monitor Techs ensure the accurate monitoring of cardiac patients.

2. TECHNICAL SKILLS/JOB SPECIFIC SKILLS/* ESSENTIAL FUNCTIONS*

1. TELEPHONE SKILLS - Demonstrates hospital telephone etiquette by answering the phones promptly, courteously and identifying department and self.
2. POLICIES/PROCEDURES- Is aware of and follows all hospital and department policies and procedures.
3. TEAM WORK- Promotes positive co-worker relationships through team work and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with coworkers, physicians and students in a non-threatening manner. Offers assistance and promptly responds to requests.
4. PRODUCTIVITY -Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgment and arrives at sound decisions.
5. Acts as a focus of communication in the Nursing Station regarding patient care activities and locations.
6. Documentation is accurate, complete and legible.
7. Receives, greets and directs physicians, patients, visitors and hospital personnel arriving to or calling the Nursing Unit in a positive and friendly manner.
8. Answers telephone in a courteous and helpful manner. Follows through with telephone inquiries.
9. Calls physicians and ancillary departments as directed.
10. Immediately answers call lights at the desk and communicates patient requests to appropriate nursing staff.
11. Maintains a clean, safe and functional working environment. Keeps work area organized.
12. Maintains adequate quantity of forms, materials, supplies and equipment inventory on assigned unit.
13. Assists with maintaining assignment sheets, assignment board and other communication media.
14. Ensures confidentiality of patients' medical records. Ensures complete medical record goes to HIS after discharge.
15. Initiates, assembles and maintains charts for all patients on the unit within one hour of admission.
16. Transcribes physicians' orders, initiates all necessary forms, requisitions and communications necessary to implement orders. Places "red dot" next to all antibiotic orders, and places order in the bin immediately.
17. Enters data into the computer.
18. Initiates and maintains patient Kardex and information contained in the same.
19. Files diagnostic and laboratory reports in appropriate, functional order as prescribed by hospital and unit policy.
20. Assures charts in appropriate order and filled with appropriate forms.
21. Prepares charts for transfer of medical records upon discharge or expiration of the patient.
22. Places patient charges accurately in order entry system.
23. Reports acuities to Staffing Office at assigned times.
24. Attends 80% of unit meetings and keeps abreast of unit changes and updates.
25. Completes assignment with minimal use of overtime.
26. Performs unit tasks/duties and/or other duties as assigned. Completes all charges accurately for observation/outpatient patients. Completes/maintains work orders as needed.
27. Enters patients into the Telemetry system and performs continuous, accurate observation of cardiac rhythms.
28. Documents rhythm strips in the patient record every four hours or more frequently if changes in the rhythm occurs.
29. Immediately reports any changes to the assigned Registered Nurse and/or Charge Nurse.
30. On a daily basis, provides written report of rhythm/status of each patient to Charge Nurse for evaluation of patient for downgrading.
31. Maintains telemetry log of patient rhythm strips.
32. Maintains log and clean Telemetry boxes/equipment. Keeps battery ends covered as instructed.

3. A. CUSTOMER SERVICE-G.E.M. PROGRAM (GO THE EXTRA MILE)
Takes personal responsibility for providing quality services every day.
All interactions are conducted in a professional manner; is supportive and consistently demonstrates behavioral standards. Reads Communication Book regularly.
Complies with time and attendance policies. Completes annual requirements.
Displays outstanding customer service skills:
Greets all customers warmly
Makes eye contact
Introduces self and calls patients/ customers by name
Provides all assistance needed in a friendly and caring manner
Looks for opportunities daily to "Go the Extra Mile" in not only meeting customer needs but exceeding expectations. Displays sensitivity to an individual's race, color, religion, sex, sexual orientation, national origin, age, disability or any characteristic protected by law. Respects, accepts and anticipates spiritual and personal needs.
Compassionate to patients, families, visitors, physicians and co-workers.
• Demonstrates kindness, compassion, courtesy and respect.
• Demonstrates good listening skills.
•Demonstrates a willingness to help.
Connection to patients, families, visitors, physicians and co-workers.
• Greets and performs tasks with a smile.
• Practices the 5 fundamentals of communication (AIDE-T) (Acknowledge, Introduction, Duration, Explanation, and Thank you). • Practices professional telephone courtesy.
Communication to patients, families, visitors, physicians and co-workers.
• Responds to patient's complaints/patient issues take priority.
• Accepts responsibility for actions.
• Demonstrates communication excellence.
Caring and professional with patients, families, visitors, physicians and co-workers.
• A team player and "spotlights" other members of the team.
• Lends a helping hand to co-workers without being asked.
• Keeps the workplace clean and neat.
• Offers to escort visitors to their destination.
• Refrains from personal conversations in front of patients, families or visitors.
• Maintains a positive, professional attitude.
• Communicates well with supervisor reporting problems with equipment or supplies.
• Exhibits willingness to resolve problems.
• Consistently projects positive, professional image through appearance and behavior. • Maintains quiet work environment in the nurses station.