Job Abstract

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

This position provides an opportunity, in a leading retail pharmacy setting, to excel in a complex, high-impact, patient-focused role and positively impact the lives of others. Pharmacy Technician, FSS colleagues must ensure that they can serve the healthcare needs of our patients, as well as satisfy all regulatory compliance standard requirements. They must demonstrate ethical conduct and always maintain patient confidentiality. Successful Pharmacy Technician, FSS colleagues must be able to manage all assigned pharmacy workstations and tasks to support the team’s ability to promptly, safely and accurately fill patient prescriptions while also providing caring service that exceeds customer expectations. Front Store Supervisor (FSS) duties that may be performed by the Pharmacy Technician, FSS are key to supporting the CVS Store team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. The Pharmacy Technician, FSS supports, as needed, leading the front store staff, ensuring that store operations run smoothly, and is responsible for completing all opening and closing procedures, as applicable. Responsibilities include:

• Living our purpose of “Bringing our Heart to Every Moment of Your Health” by engaging with customers, in-person and over the phone, to help manage and improve patient health. Always focusing on the needs of the customer and displaying genuine care and empathy in all interactions. Ensuring customer satisfaction and educating customers about our service and product offerings to help them make the healthiest choices and decisions for themselves.
• Demonstrating compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborating with the pharmacy team in their store and other pharmacy teams in their market, as needed, medical staff, insurance companies, and customers to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance concerns.
• Effectively following pharmacy workflow procedures with an in-depth understanding of each workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment; delivering results while balancing quality and efficiency in all tasks; embracing agility to manage all workstation responsibilities while reprioritizing to help customers and the team when needed.
• Following basic inventory management policies and procedures as permitted by law and as directed by the pharmacy leadership team, such as accurately putting away warehouse and vendor drug deliveries, completing cycle counts, returns-to-stock, waiting bin inventories, etc.
• Contributing to a high-performing team; embracing a growth mindset and being receptive to feedback and continuous improvement efforts; remaining flexible and opening availability to help meet scheduling and business needs while contributing to a safe, inclusive, and engaging team dynamic; actively seeking opportunities to expand clinical, technical, and insurance knowledge needed to assist customers accurately and more effectively.
• Understanding and following applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complying with CVS policies and procedures to ensure and protect patient safety, privacy and security. Where allowable by law and supported by required training and certification, deliver additional patient health care services to support the health and wellness of the community, including, but not limited to point-of-care testing and offsite clinics. Essential Front Store Supervisor (FSS) Functions:
• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities (i.e. receiving/unloading delivery truck, daily/weekly tasks, etc.)
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints; escalating to Store, Pharmacy Manager or Tech Team Leader where necessary
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers by promoting the use of assisted/self-service checkout or loyalty programs such as ExtraCare or Carepass.
• Accurately and timely pricing of merchandise
• Ensure placement of product on-shelf using CFR best practices consistently
• Execute the displays, signing and inventory of weekly, promotional, and seasonal merchandise
• Reset departments following planogram schedule and Store Manager (SM) direction
• Appropriate usage of register and door keys, alarm codes, and safe combinations. Execute locking of safe and security doors and setting of alarms when closing the store. Complete random cash verifications as instructed by SM/District AP leader
• Identify and react to shoplifters following Company policies and procedures to ensure colleague and customer safety
• Administer, monitor, and react to Asset Protection programs and systems: employee bag checks; lockers secured; receipts for purchases; and ensure price accuracy
• Perform applicable manager overrides on POS/Smart system in accordance to Company policies/procedures; seek Manager guidance or support as needed
• Required Qualifications
  • 0-3 years prior relevant work experience
  • Must be at least 18 years of age
  • High school diploma or General Equivalent Degree (GED) required
  • State-level licensure and national certification Pharmacy Technician requirements vary by state.
  • Regular and reliable attendance
  • Attention and Focus: o Ability to concentrate on a task over a period of time without being distracted
  • Customer Service and Team Orientation: o Actively look for ways to help people, and do so in a friendly manner o Notice and understand customers’ reactions, and respond appropriately
  • Communication Skills: o Use and understand verbal and written communication to interact with patients, customers and colleagues o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Mathematical Reasoning: o Ability to use math to solve a problem, such as calculating day’s supply of a prescription
  • Problem Resolution: o Ability to judge when something is wrong or is likely to go wrong; recognizing there is a problem o Choosing the best course of action when faced with a complex situation with several available options
  • Physical Demands: o Remaining upright on the feet, particularly for sustained periods of time o Moving about on foot to accomplish tasks, particularly for moving from one work area to another, including outside of the pharmacy area o Lifting, scanning, and bagging purchased items o Finger Dexterity: Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm o Reaching overhead; able to stretch or reach out with the body, arms, and/or legs to grasp items o Extending hand(s) and arm(s) multiple directions to place, move, or lift items o Precision control: able to adjust machines to exact positions o Stooping to a considerable degree and requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist o Visual Acuity: Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts o Able to orally communicate information and instructions to colleagues and customers o Occasional lifting of up to 30 lbs,; exerting up to 30 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects
  
  Preferred Qualifications
  • 3-5 years prior relevant work experience
  • Previous experience in a pharmacy, retail, medical, or customer service setting
  • Previous experience as a front store supervisor
  • Ability to work in the home store and across the market in other locations to meet business needs
  
  Education
  • High School Diploma or General Equivalent Development (GED) - Required
  • Other Certification(s): Requirements vary by state - Preferred
  • Other License(s): Requirements vary by state - Required

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. 

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.