Job Abstract

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.

PRIMARY PURPOSE: Execute various security related functions relating to security screening, access control, credential verification, incident management, and safety for all guests at Progressive Field. Provide all guests at Progressive Field a safe, pleasant, and comfortable environment and create positive memorable experiences through exceptional customer service.

RESPONSIBILITIES & DUTIES:

• Maintain a safe and friendly environment for fans, visitors, and staff at Progressive Field.
• Provide exceptional customer service and proactively seek out opportunities to engage, welcome, direct, answer questions, and resolve complaints from all guests at Progressive Field.
• Demonstrate a professional demeanor at all times.
• Provide crowd management and assist with crowd movement as necessary.
• Respond calmly and professionally in the event of any conflict, medical situation, or other incident, and complete appropriate reports.
• Verify credentials at restricted access locations around the Ballpark and prohibit access to unauthorized individuals.
• Report to work by assigned time and properly inform Manager of all potential work conflicts, including but not limited to absences, emergencies, and needed schedule alterations.
• Have thorough knowledge and understanding of Progressive Field policies and procedures, and the ability to enforce policies and procedures.
• Have a thorough knowledge and understanding of the Game Day Staff Associate Handbook, and ability to abide by all policies and procedures therein.
• Have thorough knowledge and understanding, and ability to carry-out the Standard Operating Procedures for assigned Fixed Security roles.
• All other duties and responsibilities as assigned.

Fixed Security Personnel monitor various restricted areas. Below describes the potential assignments.

Media Entrance Attendant

• Perform security screening, credential scanning, and utilize the MLB Guest Pass system to create and distribute daily guest passes to authorized visitors.

Field Security Guard

• Perform credential scanning and access control measures to ensure only authorized personnel enter the field and photography pits during designated times.

Clubhouse Security Guard

• Perform credential scanning and access control to ensure only authorized personnel enter the clubhouses during designated times.

VIP Parking Lot Security Guard

• Verify authorized vehicles and personnel before entering the parking lot and perform security screening and access control as needed.

Event Command Center Operator

• Operators will gather and process information required to manage incident(s), document incident/maintenance/custodial/medical/security details, monitor the security surveillance system, and dispatch response personnel and resources as needed.

DEPARTMENT REQUIREMENTS:

• Must be 18 years of age or older.
• Must be able to fulfill training requirements, including twelve (12) hours of security and anti-terrorism training during the first year of work, and a minimum of eight (8) hours of security and anti-terrorism training each year thereafter.
• Working knowledge of safety and security functions, customer service philosophies, and conflict de-escalation and resolution principles.

AVAILABILITY REQUIREMENTS:

• Work long and irregular hours including nights, weekends, and holidays during the baseball season.
• Available to work 40 out of 81 home games (50%) during the months of April through October.

ORGANIZATIONAL REQUIREMENTS:

• Reads, speaks, comprehends, and communicates English effectively in all communications.
• Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
• Ability to develop and maintain successful working relationships with members of the Front Office.
• Ability to act according to the organizational values and service excellence at all times.
• Ability to work with diverse populations and have a demonstrated commitment to social justice.
• Ability to walk, sit or stand for an entire shift.
• Ability to work extended days and hours, including holidays and weekends.
• Ability to move throughout all areas and levels of the Ballpark.
• Ability to work in a diverse and changing environment.
• Occasional physical activity such as lifting and carrying boxes up to 25 lbs.

The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.

In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.