Job Abstract

• Entering application data and underwriting new accounts.
• Providing Level II customer support for cardholders and Bank of Hope employees. Responding to phone call/email inquiries and conducting account-level changes.
• Performing collection efforts on delinquent/past-due accounts, by conducting outbound calls and partnering with customer Relationship Managers.
• Reviewing documentation and entering data in corresponding programs/logs.
• Performing basic bookkeeping functions including payment processing, transaction research, transferring funds to the appropriate GL, and performing reconciliations.
• Ensuring BSA/AML requirements are adhered to, including KYC/CIP as needed.

Job Qualifications/Requirements

• Minimum Education Level:
  • Required: High School Diploma
  • Preferred: College Degree
• Minimum Job Experience:
  • Required: 0-5 years
  • Preferred: 1+ years of financial institution experience
• Language Skills:
  • Required: Fluent English (or fluent Korean, with basic English writing skills).
  • Preferred: Fluent in both English & Korean.
• Knowledge/Software Skills:
  • Required: Intermediate Microsoft Outlook, Word, Excel, and Powerpoint skills.
  • Preferred: Familiarity with payment card account servicing and underwriting platforms.

The salary range for this full-time position is $20.20 Hourly - $23.08 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.