Job Abstract

• Assisting in the onboarding of new employees with the appropriate programs/access levels
• Training new employees on their operational duties and providing general guidance to existing employees.
• Maintaining staff schedules, workloads, and rotation duties, to ensure efficient operations and sufficient coverage.
• Supervising and performing new account underwriting & onboarding.
• Working complaints, escalations, credit reporting disputes, and more complex fraud/merchant disputes.
• Supervising and performing collections efforts on delinquent/past-due accounts.
• Assisting in daily bookkeeping and monthly GL reconciliations; researching and transferring funds where appropriate.
• Supporting Credit Card Management in the implementation of new projects and initiatives.
• Serving as the liaison between Credit Card Analysts & Credit Card Management for more complex issues.

Job Qualifications/Requirements

• Minimum Education Level:
  • Required: High School Diploma
  • Preferred: College Degree
• Minimum Job Experience:
  • Required: 3-5+ years in a supervisory role
  • Preferred: 1+ years of financial institution experience
• Language Skills:
  • Required: Fluent in English.
  • Preferred: Fluent in both English & Korean. Excellent written & oral communication skills; the ability to communicate effectively and project a professional image.
• Knowledge/Software Skills:
  • Required: Intermediate Microsoft Outlook, Word, Excel, and Powerpoint skills.
  • Preferred: Familiarity with Fiserv account servicing and underwriting platforms. Knowledge of Credit Card Operations and applicable regulations.

The salary range for this full-time position is $27.41 Hourly - $31.25 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.