Job Abstract

Your Role

The Communication Governance Provider Directory team is responsible for delivering Provider Directories to Blue Shield of California members in a timely and accurate manner. The Marketing Operations Principal, Communication Governance will report to the Senior Manager Implementation and Quality. In this role you will oversee and maintain the end-to-end development and delivery of Provider Directories ensuring 100% compliance, high-quality execution and on time delivery .

Your Work

In this role, you will:

• Oversee and maintain the end-to-end development and delivery of Provider Directories ensuring 100% compliance, high-quality execution and on time delivery
• Assess and resolve impacts of strategic projects and compliance changes on Provider Directories
• Manage external vendor partners supporting the creation and execution of Provider Directories
• Develop quality assurance plans and support the Quality Assurance team as necessary
• Manage development of presentations and speaking points for presentations and meetings
• Facilitate meetings and training across the organization to ensure processes awareness.
• Solve complex problems, using analytical thinking to identify root causes and participates in cross functional teams to create solutions to systemic problems
• Proactively identify process improvements and implement solutions that gain efficiencies for the department (increased productivity, reduction in cost, error free)
• Support enterprise-wide innovation initiatives during concept definition, analysis and scoping, implementation, evaluation & scaling phase