Job Abstract

The Quality Supervisor is responsible for managing processes and leading projects to maintain and improve the quality system in accordance with the requirements of, as appropriate, the following standards: ISO 9001, ISO 13485, FDA 21 CFR Part 820/211, EU GMPs, ISO 17025, ISO 11137 and/or ISO 11135 and other applicable regulatory standards.

The Quality Supervisor leads a team of Technicians, Senior Technicians and Analysts/Engineers. This role owns and directs complaint/non-conformance/CAPA investigations, supplier quality improvement initiatives, continuous improvement initiatives and countermeasures with the use of statistical techniques and other accepted quality principles. This role recommends, plans, and executes activities concerned with the development, implementation, maintenance, and continuous improvement of STERIS quality systems.

By providing direction to the Analysts/Engineers and Technicians, the Quality Supervisor develops and manages work assignments, analyzes, and trends quality system performance and is responsible for the activities related to quality and regulatory compliance to ensure all product processing requirements are met in accordance with Customer specifications including calibrations, dosimetry results, generation of test methods, audits, scheduling, validations, record keeping and reporting.

In addition, the Supervisor, Quality can delegate for the Quality Manager as designated signatory when they are not available.
 

• Coordinate day-to-day tasks and direction for Quality Technicians/Senior Quality Technicians and Quality Analysts/Engineers by providing technical support, mentoring and oversight of assigned duties and objectives.
• Responsible for oversight of all products and/or report pre-reviews and releases conducted by Quality Technicians/Senior Quality Technicians and Analysts/Engineers.
• Based on facility staffing, the Quality Supervisor may be responsible for executing product and/or report releases for all processing runs/lab samples containing a non-conformance, including management of Customer communication, and leading the associated non-conformance investigations. 
• Reviews and recommends approval for protocols and final reports generated through the EO and/or Gamma Tech Center for sterilization process validations.
• Reviews the current quality system and recommend / implement improvements as needed. Develops analyses and reports on the performance of the quality system.
• Uses data to perform statistical analysis and recommend process changes to improve service quality.
• Leads the site’s bowler/countermeasure process for annual quality objectives.
• Leads projects focused on quality system and service quality improvements.
• Leads and supports internal and external quality system audits including regulatory authorities, notified bodies and Customers. Performs supplier audits and internal audits at other AST facilities. Responsible for managing internal and external audit observation follow-up process for the facility.
• Leads process and product corrective actions and problem-solving activities.
• Instructs and directs other STERIS employees in quality principles, effective corrective actions, and valid statistical techniques.
• Collaborates with other departments and facilities within the company on quality related issues.
• Travel to other AST facilities, domestically and/or globally, to support remediation activities, audits/inspections and/or continuous improvement initiatives.
• Overall responsibilities include commitment to ensure external and internal requirements are met according to documented policies, procedures, standards, and regulations.
• Perform all other duties as assigned.
   

• Bachelor’s Degree in Scientific or related technical field with 6+ years of experience in manufacturing or processing environment or another technical/scientific field.
• 6+ years of combined Manufacturing/Quality Engineering and/or Quality Systems experience.
• 6+ years of experience with medical device or other regulated industries preferred.
• 6+ years of experience working in an ISO certified environment required. 
• 2+ years supervisory/project leadership/oversight required
• Sterilization experience preferred
• Excellent problem-solving skills
• Focus on identification of potential issues and continuous improvement.
• Experience working on cross-functional teams and on own initiative.
• Demonstrated excellent organizational, oral, and written communications skills.
• Must have PC experience, as well as working familiarity of desktop applications including Excel, Word, and PowerPoint.
• Ability to work in a fast-paced, regulated environment with strict deadlines.
• Mathematical skills including practical application of fractions, percentages, ratios, proportions, and algebra.
• Working knowledge of FDA QSR/ EUGMP regulations strongly preferred.
   

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing: 

• Competitive pay
• Annual merit bonus and incentive plans
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid vacation time and paid holidays
• Tuition assistance
• Opportunities for advancement

Join us and help write our next chapter.

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