Job Abstract

A business service company is seeking a Client Success Partner who will be responsible for timely and accurate processing of payrolls for clients and will serve as the single point of contact and will resolve specific issues pertaining to processing client payrolls in a timely manner meeting or exceeding departmental procedures and service level agreements. Work hours are Monday through Friday from 8 a.m. to 5 p.m.

Job Responsibilities:

• Process payroll for multiple clients and pay cycles in accordance with departmental procedures and service level agreements
• Ensure accurate set up of earnings, deductions, and taxes
• Setup garnishment orders to ensure compliance with federal and state garnishment laws
• Manage work flow to ensure all payroll, transactions, other work is completed in an accurate and timely manner
• Process special pay requests, data entry changes, basic fringe benefits, third-party entries, and level labor and allocation payrolls
• Possess a basic understanding of accrual, retirement setups, a variety of payroll accounts, voids, corrections, and current quarter adjustments
• Perform basic problem-solving analysis, provide resolution, and respond to and assist clients with payroll related inquiries
• Provide support, assist team members, attend company provided training sessions, and participate in continual client improvement efforts
• Perform other duties as needed