Responsible for providing telephone assistance to individuals in crisis. Primary Duties Offering crisis counseling services via telephone and chat. Working alongside the shift supervisors to answer, manage and conduct lethality assessments of crisis calls. Serving as a mandated reporter in cases of suspected abuse. Maintaining accurate and detailed call reports. Fulfilling continuing education requirements as requested or required for the agency and the Suicide Prevention Center program. Assisti... more details
988 Crisis Counselor Bilingual Korean (Olympic Suicide Prevention Center)
This role is fully remote. Schedule will vary with multiple shifts available. Part time & full time applicants encouraged to apply. The pay for this position is $26.00 per hour with a $3.00 overnight differential.
About Didi Hirsch
Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.
As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.
Summary
Responsible for providing telephone assistance to individuals in crisis.
Primary Duties
Offering crisis counseling services via telephone and chat.
Working alongside the shift supervisors to answer, manage and conduct lethality assessments of crisis calls.
Serving as a mandated reporter in cases of suspected abuse.
Maintaining accurate and detailed call reports.
Fulfilling continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.
Assisting in the training process of new counselors and volunteers.
Participating in community outreach events such as resources tables and presentation about suicide prevention.
Attending routinely scheduled meetings as requested or required for the Suicide Prevention center.
Crisis Line Counselors provide telephone assistance to Korean speaking individuals in crisis. $3.00 hourly additionally will be paid for shifts worked overnight. Candidates must be bilingual (English/Korean) and are required to complete the SPC Crisis Hotline Training.
Position Requirements
Must be fluent in English and Spanish, Vietnamese or Korean language based on the needs of the program.
Successful completion of the SPC training program as volunteer.
Must have completed the ASIST training.
Knowledge of all job specific skills including lethality assessment, data collection and call triage.
Present ideas, information, and viewpoints clearly, both verbally and in writing.
Efficiently use the personal computer to include: word processing and all crisis line related software.
Have strong interpersonal skills, interact well with others, and avoid personal conflicts.
Support the values and mission of Didi Hirsch as related to employment.
Know and comply with Agency policies, procedures, HIPAA, and other state, federal regulations relating to emergency mental health services.
Demonstrate commitment to team objectives and Didi Hirsch philosophies.
Adapt to changing needs by acquiring new skills and knowledge.
Must be 21 years old or older.
Our Vision
A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.
Our Mission
Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.
Core Values
Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
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