We are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our stores (branches), including but not limited to desktop applications, custom applications, computer hardware and Cisco Webex Desk phones system . years of experience in IT support A valid driver's license. Certificate or Diploma from a Technical School plus one year of directly related experience. Excellent interpersonal, verbal, and written skills. Ability to problem-solve and thi... more details
We are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our stores (branches), including but not limited to desktop applications, custom applications, computer hardware and Cisco Webex Desk phones system.
3+ years of experience in IT support
A valid driver's license.
Certificate or Diploma from a Technical School plus one year of directly related experience.
Excellent interpersonal, verbal, and written skills.
Ability to problem-solve and think creatively.
Experience using Windows 10 and Office 365 is a plus.
Ability to work collaboratively and independently on assigned duties.
Ability to multi-task and prioritize assignments.
Strong Customer Service.
Basic knowledge of:
DHCP
DNS
Active Directory
Domain Controllers
Benefits: Our package includes medical, dental, vision insurance, 401K, employee stock options, paid time off, HSA/FSA, short-term/long-term disability, tuition assistance, growth opportunities, and much more.
Salary: The base range in for this position is $64-77K. Actual starting compensation may vary based on geographic location, work experience, and skills.
As a Store Support Technician, you will:
Set up and configure new computers.
Set up and install CCTV and network equipment.
Install application software.
Set up/remove user accounts on systems (network, email, phone, security, etc.).
Maintain (patches, updates, and fixes) software used on desktop systems including OS, anti-virus, and malware protection.
Track and update IT inventory.
Work with vendors to help resolve technical issues.
Perform miscellaneous related duties and other duties as assigned.
Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), phone setup, printers, USB devices like scanners, digital signature pads, card and finger readers, etc.
Travel required within the California area to several different branches.
Availability to travel to different states in case it is needed.
Work with the Ria ticketing system. Keep a weekly schedule of the work done in the Ria stores.
Maintain an inventory assigned to each Ria Store.
Request replacement through Ria inventory for damaged equipment.
Support the Tech Support department when it is needed.
Verify that all the PCs in the Ria store follow the security agents.
To provide the necessary support in stores, you will have to move between stores, and this would take 60% of the time driving and 40% providing support in stores.
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