Our Enterprise Applications team is focused on modernizing our tech stack to support Skechers’ growth worldwide. To that end, Skechers has invested in Salesforce Service Cloud, Consumer Goods Cloud and CloudCraze and we are seeking a talented and highly motivated Product Manager to drive forward our Salesforce initiatives. As a Salesforce Product Manager, you will work with stakeholders to define business needs, implement product strategy and own the end-to-end lifecycle of the Salesforce system... more details
Job Description
Our Enterprise Applications team is focused on modernizing our tech stack to support Skechers’ growth worldwide. To that end, Skechers has invested in Salesforce Service Cloud, Consumer Goods Cloud and CloudCraze and we are seeking a talented and highly motivated Product Manager to drive forward our Salesforce initiatives.
As a Salesforce Product Manager, you will work with stakeholders to define business needs, implement product strategy and own the end-to-end lifecycle of the Salesforce systems. You will work with our Skechers and SI technical teams on design, building solution components, unit testing, and driving forward Salesforce initiatives around the globe.
Our team culture values innovative thinking, diversity, creativity, listening and working collaboratively with all team members.
RESPONSIBILITIES
Support the end-to-end product management process from idea generation, requirements gathering, prototyping, and delivery
Facilitate and lead effective discussions during meetings with stakeholders and cross functional teams to drive Salesforce initiatives.
Research solutions and formulate proposals to solve requests from business partners
Supervise configuration, quality assurance, testing, and deployment of Salesforce systems
Work with Skechers and SI technical teams on design, development, configuration, interfaces, and product feature enhancements for Service Cloud, Sales Cloud and CloudCraze platforms
Help to manage integrations between Salesforce and third-party platforms and technologies
Identify, advance, and remove roadblocks, triage defects, and provide clarity for customers on issues or bugs
Responsible for day-to-day execution and planning, personnel development, and resourcing for Salesforce teams
Manage project/ticket backlog, and facilitate backlog grooming with development team
Conduct analysis to quantify how features are performing, level of customer satisfaction, and provide suggestions for improvements
Qualifications
Recommended Salesforce Certifications: Administrator, Advanced Administrator, Platform App Builder, Platform Developer I & II, Application Architect, System Architect
Experience using Salesforce data tools (Data Loader, DemandTools, VS Code).
Experience integrating Salesforce with third party systems via web services (REST & SOAP, JSON & XML, etc.)
Experience with configuration of all new and existing Salesforce features including Amazon Connect and Service Cloud Voice, Einstein features, Tableau, chat bot, Retail Execution
Excellent verbal and written communication skills
Self-directed and comfortable working in fast-paced environments
Able to solve complex problems and offer new perspectives on existing solutions
Proficiency of Microsoft Office and product management tools (i.e. Atlassian suite)
WORK EXPERIENCE
Minimum 7 years professional experience in the Salesforce ecosystem
Minimum 5 years Salesforce Service Cloud experience
Minimum 5 years Salesforce Sales CRM experience
Experience with Salesforce Lightning platform 5+ years (preferred)
Experience with Salesforce B2B Commerce Cloud (preferred)
Experience implementing new instances of Salesforce.com for global implementation
Experience setting up and maintaining DevOps solution for multi-org code release
JOB-RELATED EDUCATION
B.S. in Computer Science, Computer Information Systems, Engineering, Business Administration, or another relevant field of study, or equivalent work experience
Additional Information
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.
PHYSICAL DEMANDS-
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.
All your information will be kept confidential according to EEO guidelines.
The salary range for this position is $125,000-$175,000.
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