Job Abstract

Requisition ID

2024-107597

# of Openings

1

Category (Portal Searching)

Valet

Los Angeles Hotel

From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown’s cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.

Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.

To provide a welcoming environment and efficient valet services in accordance with guest and associate expectations alongside established performance standards.

ESSENTIAL JOB FUNCTIONS:

• Display a professional posture and post-up in designated area on front drive or curb area, ready handle events and manage guest related issues.
• Maintain an aggressive awareness of the front drive/curb area and the garage and look for opportunities to initiate service.
• Promptly greet all vehicle passengers that arrive to the front drive and also supervise associates to opening all occupied vehicle doors.
• Offering guests warm and sincere welcome.
• Open and close all vehicle doors for guests/visitors arriving/departing the hotel.
• Interact with guests and ensure that the associates are engaged with the guests.
• Offer luggage assistance as needed or requested.
• Inspect associate’s demeanor and their engagement with guests.
• Thoroughly inspect the valet staff’s work habit including completion of parking claim ticket by valet staff .
• Ensure that associates operate in a safe manner making sure that they are parking cars in the designated areas with cars securely locked.
• Continuous contact with Loss Prevention Department to ensure that the property is clear of unauthorized personnel.
• Making sure that valets follow the proper valet parking procedures and that the drivers maintain the speed limit (5 MPH), announce guest/party name and match claim ticket numbers to ensure we deliver the correct vehicle to each guest.
• Assist with loading of passengers and luggage, inquire if guest needs directions, and offer an appropriate departing comment.
• Direct guest to the valet booth if parking fee has not been paid.
• Maintain an alert, professional posture when not actively engaged with a guest on the front drive.
• Monitor and maintain the appearance and overall cleanliness of the front drive and parking areas and perform any functions or tasks listed on the shift checklists.
• Conduct and participate in daily shift briefings.
• Conduct the MOS regularly to ensure the high level of service.
• Be alert of presence of anyone in the garage if they do not belong and report them to supervisor/security at once.
• Able to operate automatic and manual transmission vehicles.

SECONDARY FUNCTIONS:

• Perform traffic control and guest screening.
• Work with other division and areas of the hotel to ensure the customer’s overall property experience meets or exceeds expectations and standards
• Act as an ambassador of the Omni Los Angeles Hotel at all times while on or off property with an understanding that you are a representative of the hotel.

• Outgoing and enthusiastic personality
• Superior customer service skills
• Superior associate involvement skills
• Ability to communicate effectively in the English language
• Knowledge of surrounding city area and attractions
• Coach and train valet and cashier staff and constructive and progressive discipline when required.
• Manage large events by analyzing parking and hotel situation.
• Monitor cashier activity and on-the-spot audit for discrepancies.
• Resolve and follow up on guest issues before the guest leaves the property.
• Attend daily stand ups and share issues and concerns with hotel management.
• Assist Loss Prevention department to attend to any vehicle related claims.
• Excellent driving skills with the ability to operate both automatic and standard transmission equipped vehicles
• DMV requirements – valid state driver’s license
• Licensed driver for previous 24 months
• No felony driving convictions
• No more than two point violation on driving record
• Flexible shift hours (days, evenings, weekends, holidays)
• Approximately seven plus hours per shift standing, walking and running (intermittently) outdoors
• Ability to lift a standard piece of luggage may be up to 50 pounds.
• Ability to supervise and manage multiple valet staff.