Job Abstract

Requisition ID

2024-2361

Job Fuction

Information Technology

Job Title: IT Helpdesk Technician

Location: Gardena, CA

ONSITE with no possibility of remote or hybrid.

Wage $25-29 per hour

We will never communicate with you about a job posting via text message. We will never send you text messages asking to setup an interview or ask for any personal information.

Are you a tech enthusiast with a passion for providing exceptional IT support? Join our well-established company in Gardena, CA, and become an integral part of our IT Helpdesk team. We are a leading player in the entertainment industry, specializing in adult content. You will play a vital role in ensuring our technology infrastructure runs smoothly and supporting our talented team in delivering top-quality content.

Responsibilities:
- Provide first-line support for IT issues reported by office and remote users via our cloud-based ticket system.
- Perform remote troubleshooting by asking diagnostic questions to identify and resolve technical issues promptly.
- Triage and prioritize help desk tickets, responding to inquiries, and escalating tickets as necessary.
- Follow up and update tickets to ensure a seamless support experience for our users.
- Handle tickets related to issues, errors, new hire setup, and equipment deployment.
- Deliver on-site and remote support via phone or remote sessions, ensuring efficient problem resolution.
- Collaborate with the IT Department to analyze and resolve technical application problems, suggesting solutions to adapt to changing needs.
- Conduct post-resolution follow-ups and thoroughly document the resolution process.
- Work with the team to provide technical assistance and support related to computer systems, hardware, and software.
- Assist with the onboarding and offboarding of all corporate employees, ensuring a smooth transition for their IT needs.
- Perform other related duties as assigned to contribute to the overall success of the IT Helpdesk team.

Requirements:
- 1-2 years Experience in Information Technology, Computer Science, or a related field
- Strong technical aptitude and ability to troubleshoot various hardware and software issues.
- Familiarity with cloud-based ticketing systems and remote support tools.
- Excellent communication and customer service skills to provide effective IT assistance.
- Ability to handle sensitive and adult-oriented content with professionalism and discretion.
- Strong organizational skills and the ability to prioritize tasks effectively.
- A proactive and team-oriented approach to IT support.

Preferred Skills:
- Experience in a customer service or technical support role.
- Familiarity with remote troubleshooting and diagnostic techniques.
- Knowledge of Windows and macOS operating systems.
- Understanding of basic networking concepts.

Working at Our Company:
Our company takes pride in fostering a supportive and inclusive work environment where each team member's growth and contributions are valued. As a well-established company in the entertainment industry, we offer stability, exciting challenges, and exposure to cutting-edge technologies.

Note: All applications will be treated confidentially, and we are an equal opportunity employer.