The Human Resources Generalist provides HR counsel and support to Supervisors/ Managers and hourly Team Members at the Hollywood Theme Park, with a heavy emphasis on maintaining positive employee relations. The role also serves as a liaison with other HR departments including Staffing/ Talent Acquisition, Learning and Development, HRIS, Labor Relations etc… to help resolve issues and assist with HR process coordination. ESSENTIAL FUNCTIONS - Provide HR support with a special emphasis on conducti... more details
Job Description
SUMMARY
The Human Resources Generalist provides HR counsel and support to Supervisors/Managers and hourly Team Members at the Hollywood Theme Park, with a heavy emphasis on maintaining positive employee relations. The role also serves as a liaison with other HR departments including Staffing/Talent Acquisition, Learning and Development, HRIS, Labor Relations etc… to help resolve issues and assist with HR process coordination.
ESSENTIAL FUNCTIONS
Provide HR support with a special emphasis on conducting investigations & providing resolutions of concerns related to employee complaints, misconduct. Investigate Team Member workplace situations including claims of harassment, discrimination and policy violations.
Provide advice to managers and supervisors regarding employee relations and performance issues. Review and approve performance reviews, employee counseling, performance plans and other disciplinary actions. Ensure that corrective Team Member coaching and counseling is handled in a fair and consistent manner by leaders.
In collaboration with L&OD, manage annual HR process coordination for assigned client groups (performance evaluations, employee satisfaction survey/TSAT, 360 feedback, etc)
Provide support to client groups by interacting and communicating with Team Members in the park, visiting break rooms and offices to promote positive relations and proactively address potential issues.
Provide advice and consultation for front-line hourly Team Members regarding benefits, payroll questions, policy interpretations, and EAP issues. Provide direction for internal transfer and career paths including on-boarding plans, Intern programs, seasonal supervisor opportunities, and related follow-up paperwork.
Partner with the Timekeeper team on payroll problems and resolutions. Work closely with HRIS on resolving SAP issues and ensuring accuracy of Team Member data.
Support the TSAT team efforts by assisting client group management with communication and action planning. Collaborate with management on initiatives to improve Team Member morale and reinforce core values.
Partner with Labor Relations to ensure compliance with collective bargaining agreements and to assist in resolving grievances.
Perform other duties as assigned.
Qualifications
Basic Requirements
Bachelor’s degree in Human Resources, Industrial Relations, Business Management or related field required.
Minimum 3 years Human Resources experience in a large-scale organization and fast paced environment.
Working knowledge of employee relations, staffing and payroll.
Desired Characteristics
Flexibility and adaptability in a fast-paced, constantly changing environment.
Demonstrated ability to drive HR processes and to deliver high quality HR services.
Excellent verbal and written communication, interpersonal, organizational and multi tasking skills.
Ability to objectively coach Supervisors/Managers and employees through difficult and emotional issues.
Thorough knowledge of MS Excel, Word and PowerPoint. Experience with an HRMS such as SAP.
Experience in both non-union and union/represented environments and retail or hospitality industry highly preferred.
Ability to research and analyze various different type of data information.
Additional Requirements
This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,000 - $85,000
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
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