As the Director of Salesforce Systems Engineering on our Customer Experience team, you will be responsible for leading the implementation, management, and enhancement of our Salesforce Service Cloud instance. You will be the technical owner of the platform, collaborating with business stakeholders, engineering, and product teams to define the architectural vision, roadmap, and best practices. You will help to build and manage a team of developers and administrators, ensuring the successful integ... more details
Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day. SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM’s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers. How you’ll make an impact: As the Director of Salesforce Systems Engineering on our Customer Experience team, you will be responsible for leading the implementation, management, and enhancement of our Salesforce Service Cloud instance. You will be the technical owner of the platform, collaborating with business stakeholders, engineering, and product teams to define the architectural vision, roadmap, and best practices. You will help to build and manage a team of developers and administrators, ensuring the successful integration of Salesforce into our organization's contact center infrastructure. Your technical expertise, passion, and leadership skills will be pivotal in driving innovation and efficiency within our Customer Service ecosystem. You will develop integrations to other internal systems and services, including contact center, identity, commerce, and data platforms for a seamless, omnichannel experience. What you’ll do: Build and manage a world-class team of Salesforce developers and administrators, providing guidance, support, and mentorship Collaborate with cross-functional teams to understand business requirements and translate them into scalable Salesforce Service Cloud solutions Lead the development and maintenance of Salesforce Service Cloud, including configuration, enhancement, and integrations with internal services and APIs Incorporate CI/CD best practices and tools to streamline the deployment process Architect solutions that leverage omnichannel contact center tools like AWS Connect for enhanced customer engagement and support Drive the implementation of generative AI technologies and chatbot solutions to optimize customer interactions Utilize your knowledge of the Salesforce ecosystem, including Data Cloud and Marketing Cloud, to enhance our implementation Stay current with industry trends and best practices, continuously seeking opportunities for improvement and innovation What you’ll need: Bachelor's degree in Computer Science, Engineering, or related field 8-10 years of experience in Salesforce development and administration Salesforce Certified Platform Developer, Salesforce Certified Administrator, or Salesforce Certified Architect preferred Proficiency in development languages such as Apex and JavaScript, as well as Visualforce, Lightning, and other UI frameworks (e.g., Angular, React) Proven leadership experience, with a track record of managing high-performing teams Experience with integrations to internal services and APIs Strong understanding of CI/CD principles and experience with related tools (e.g., GitHub Actions, Copado) Experience with agile project management processes and tooling Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels Must have legal right to work in the U.S. At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $163,300 - $223,600 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply. Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. R-2024-03-60
