The Loan Resolution Representative notifies or locates customers with mid-stage (30-49 days) delinquent loans or negative share accounts and attempts to secure payment. Answers general and escalated collection questions from members and staff regarding loan payments and past due notices. Ensures appropriate demand letters are sent to members prior to repossession and prepares and submits paperless repossession files for voluntary vehicle surrenders. Responsibilities - Performs mid-stage delinque... more details
Loan Resolution Representative
LocationUS-CA-Valencia (HQ)
ID2024-1094
Position Type
Full-Time
Remote
No
Overview
The Loan Resolution Representative notifies or locates customers with mid-stage (30-49 days) delinquent loans or negative share accounts and attempts to secure payment. Answers general and escalated collection questions from members and staff regarding loan payments and past due notices. Ensures appropriate demand letters are sent to members prior to repossession and prepares and submits paperless repossession files for voluntary vehicle surrenders.
Responsibilities
•
Performs mid-stage delinquency collection activities of consumer loans, negative shares, and home equity loans.
•
Monitor queue(s) daily to ensure that each account scheduled for contact is worked according to department procedures.
•
Ensures appropriate demand letters are sent to members prior to repossession.
•
Prepares and submits paperless repossession files for voluntary vehicle surrenders.
•
Performs basic skip work on delinquent loans in an effort to establish contact with members and resolve delinquency.
•
Assigns field chases on delinquent loans and documents results on system.
•
Contacts impound, storage facility, or repair shop for vehicle location, fees, files opposition of lien sales (if applicable), prepares and submit file for repossession (if applicable).
•
Performs some data reconciliation, balancing, and research.
•
Prepares forms, form letters, reports, and correspondence for collections purposes.
•
Reviews requests for credit information and for corrections on credit files of members. Requests adjustments to credit ratings due to incorrect reporting.
•
Contribute ideas for developing, implementing, and maintaining effective operational procedures to maximize efficiency and quality of work to provide consistent quality service to members.
•
Answers general and escalated collection questions from members and staff regarding loan payments and past due notices.
•
Promotes and maintains a positive image of the Credit Union to assigned personnel, members, and the community.
•
Provides input to manager for enhancing department, employee development, quality of work and service to members.
•
Ensure adherence to compliance with standards set by all regulatory agencies and department policies.
•
Responsible for keeping current on developments, litigation, and other areas that affect the collection process.
•
Other duties may be assigned.
Qualifications
Education
Min/Preferred
Education Level
Description
Preferred
4 Year / Bachelors Degree
Bachelors’ degree preferred.
Experience
Minimum Years of Experience
Preferred Years of Experience
Comments
2
Minimum 2 years of experience in collections and repossession.
Knowledge, Skills & Ability
•
In depth knowledge of the legal aspects of collection, bankruptcy and repossession; and the Fair Debt Collection Practices Act.
•
Knowledge of online collection systems software and the Microsoft suite of office products.
Corporate Values
• Practice open Communication with all levels;
• Be Accountable by taking ownership of customer issues and responsibility for one’s actions;
• Foster Teamwork by cooperating and collaborating with other employees;
• Seek ways to make the workplace Fun for oneself & others;
• Conduct oneself with Integrity by being honest, trustworthy and ethical in all work activities and interactions;
• Work with a Service Orientation by having a genuine concern for the needs of one’s customers and by being friendly, professional and following through on commitments; and
• Demonstrate Humility in all interactions and remember to leave one’s ego at the door when one arrives to work.
Disclaimer
Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
Welcome to Job Abstracts
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
