Job Abstract

The Behavioral Health Project Manager II is responsible for leading and managing a portfolio of strategic and transformational Behavioral Health Department projects that are generally complex and large in scope. This position will set and manage project goals and objectives.

This position will work collaboratively with leadership, management and other stakeholders including Business Owner(s), Investment Review Board, intake and program/project teams and participate in project governance and administration meetings as appropriate.  

Project Planning & Implementation: Guide projects and project staff to develop project work plans that define the project purpose, scope, key milestones and tasks necessary to guide the project’s implementation, including complex projects (e.g. multi-stakeholder or multi-year projects); Monitor work plan updates to capture any changes that arise throughout the project implementation phase and manage progress and performance of project portfolio to track timely project execution; Steer and drive project direction to address and mitigate any anticipated project delays.  Supervises multiple projects within Behavioral Health to achieve continuous alignment with the organization’s strategic plans and objectives.

Project Development: Independently lead the design, development and building of project solutions using the Identification, Stratification, Evaluation, Intervention and Outcome (ISEIO) framework to address Behavioral Health and managed care operational challenges that require collaboration with multiple external stakeholder senior management leaders. Expected to serve as a strategic thought partner with director and senior management leadership team members to advise on strategic programmatic options.

Accountability: Plan, schedule, manage and track progress, including how the budget is being used.  Independently own and responsible for successful development, planning, and execution of projects, from initial concept to implementation stage, with minimal guidance and supervision from manager. Ensure team members have the resources needed to meet their objectives.

Stakeholder Engagement: Responsible for independently performing stakeholder mapping and identification of critical internal and external business (senior management) partners to jointly problem-solve complex member and provider issues. Facilitate constructive dialogue among internal and external stakeholders to ensure problems are properly assessed, analyzed and resolved. Manage political situations that arise when negotiating differences.

Relationship Building: Initiate and cultivate new relationships with external safety net stakeholders, using political judgment, in order to build strong external partner support needed to facilitate completion of strategic and operational initiatives. Collaborates with business owners, vendors and other organizational staff to understand the business need for each project and makes decisions based on what is best for the organization. 

Education Presentations: Deliver educational or strategic presentations to senior level internal and external audiences to inform and update them on relevant project and policy development initiatives.

Synchronize the work of cross-functional project teams.

Accountable for working with and facilitating processes to accomplish complex project objectives, managing change and resolving issues that span project teams and departments by planning, organizing, directing and supervising project activities in a cost effective and productive manner to achieve strategic value and the Behavioral Health vision.

Positive interaction with business owners and unit staff, management, third party contractors/vendors, cross-functional project team members and other department resources to ensure effective management and momentum of PMO projects, as well as Behavioral Health strategic initiatives. 

Help guide the discipline of planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals.

Projects will include, but are not limited to: System implementation, data exchange processes between vendors, county department and plan partners, quality improvement initiatives and additional support as it relates vendor co-management (Managed Behavioral Health Organization, Behavioral Health Treatment.

Providers, Transgender Health Care Providers) to California Department of Health Care Services (DHCS), California Department of Managed Health Care (DMHC), Centers for Medicare and Medicaid Services (CMS) and National Committee for Quality Assurance (NCQA) audit/accreditation needs.

Active participation in internal & external initiatives.

Perform other duties as assigned. 

Required:
Minimum of 3-5 years of work experience in health care or a related field, doing problem solving, policy, and/or project implementation.

Experience facilitating complex decision making among multiple executive stakeholders with different interests and priorities.

Experienced in vendor/contract management and negotiations. 

Experience with Behavioral Health Care/Services. 

A minimum of 2 years experience leading project teams.

A minimum of 2 years of experience of working within a managed care organization.

Experience building relationships with organizations and business partners.

Knowledge and experience with regulatory measures and NCQA standards for Medicaid, Medicare, Marketplace Exchange needed for new development of Quality improvement at the State and Federal level.

Required:
Demonstrated critical thinking, problem solving, and project planning and implementation skills.

Demonstrate project development skills.

Demonstrated strong writing and communication skills.

Demonstrated ability to synthesize and analyze qualitative and/or quantitative data.

Knowledge of health care operations or health care systems.

Ability to be flexible as position evolves with the needs of the department.