The Commercial Service Technician is a senior level technician with advanced technical skills. With strong knowledge of IPTV/ VOIP, CAT 5/6, Networking, Wireless and fiber troubleshooting. RESPONSIBILITIES: Install, maintain, or repair technology related systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans on commercial and residential properties. Mount and fasten control panels, door and window contacts, sensors, and video cameras, and att... more details
The Commercial Service Technician is a senior level technician with advanced technical skills. With strong knowledge of IPTV/VOIP, CAT 5/6, Networking, Wireless and fiber troubleshooting.
RESPONSIBILITIES:
Install, maintain, or repair technology related systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans on commercial and residential properties.
Mount and fasten control panels, door and window contacts, sensors, and video cameras, and attach electrical and telephone wiring in order to connect components.
Install, maintain and/or repair and test data cable, and wiring and other security systems related hardware.
Inspect installation sites and study work orders, building plans, and installation manuals in order to determine materials requirements and installation procedures have been met.
Identify, troubleshoots and resolve hardware, software, and basic network related problems encountered by end-users of the network.
Proficient installation of fiber optic and IP delivery theory when using IP, RF and test equipment, with signal meters, butt-sets, power meter and power source light, and other typical tools and test equipment.
Test and ensure cable system operations, modern telecom video, voice, security, monitoring and data products and services at completion of installation.
Perform troubleshooting, analysis and takes corrective actions on complex service affecting issues originating from the OLT through to all connected devices.
Provides leadership and mentoring to lower level technicians and utilizes previous technical issue identification to develop processes and training to reduce re-occurrence.
Identifies, evaluates and resolves residential and commercial service affecting issues from the OLT to on premise devices.
Ensures proficiency and complete understanding of FTTH systems and all related home components delivering video, data, voice and security services as well as residential Wi-Fi and home networking.
Troubleshoot and resolve service failures related to computer hardware, software and internet.
Compliant with safety procedures and requirements.
Completes all other tasks and responsibilities, which may be reasonably required by supervisor.
BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
Comprehensive Healthcare/Dental/Vision Plans
401K Retirement Plan with Company Match
Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
Paid Volunteer Time
Paid Parental Leave
Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
Employee Referral Bonuses
Exclusive Entertainment Discounts/Perks
The pay range for this role is $28.00 per hour - $37.00 per hour.
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