Job Abstract

Position Summary:

Responsible for designing, creating, installing and maintaining floral arrangements throughout the property according to department styling and design techniques.

Duties & Responsibilities 

Primary Responsibilities/Essential Functions:

1. Designs floral arrangements according to specifications including budget, intended use, and available or requested theme and materials.  Arrangements typically include those used at banquets, events, parties, lobbies, and elsewhere throughout the property.  
2. Meets with clients and management to take orders for floral designs.  Helps client determine the style appropriate or desired for their needs and budget.  Quotes prices for orders taken.
3. Creates floral arrangements per design specifications using commonly used floral design methods, materials and tools.  
4. Purchases appropriate quantity and quality of floral materials and supplies to provide outstanding guest service while minimizing waste to maintain profitability.  Receives, organizes and stores materials.  Selects vendors, places orders, and maintains inventory.
5. Maintains floral arrangements installed around the property to maximize life and visual aesthetics.
6. Maintains all work areas, tools and materials to keep area efficient and clean.  Organizes and cleans the cooler.  Cleans and stores variety of vases and glassware.  Empties trash receptacles and replaces trash bags.
7. Resolves guest complaints within scope of authority, otherwise refers the matter to management.  Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
8. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures.  Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations.  OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.  Team Members will be trained in the proper use and care of assigned PPE if applicable.  The property provides the required PPE.  Team Member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager.  Maintains strict compliance with property's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
9. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
10. Drives vehicle to pick up flowers from wholesaler and move supplies around the property.

Qualifications (relevant experience, education and training):

1. No formal education required.  
2. Five years prior floral design and sales experience required with good general knowledge of the hospitality industry and floral trends. 
3. Requires ability to serve needs of guests through verbal interactions.  Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.  Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.  Bilingual Spanish desired.
4. Requires valid Drivers' license and valid car insurance in good standing. 
5. Requires ability to perform basic math skills such as addition, subtraction, multiplication and division. 
6. Ability to read and comprehend simple instructions, short correspondence and memos.
7. Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the property.  Work schedules will include working on holidays, weekends and alternate shifts.  
8. Completes required training as scheduled.
9. Must maintain a clean appearance, adhere to proper uniform grooming standards, and maintain professional demeanor.

Special Skills & Abilities/Mental and Physical Demands:

While performing the duties of the job the Team Member regularly stands and walks for sustained periods of time.  Climbs ladders to place, remove and maintain arrangements and must be comfortable with heights when working.  Works at a quick pace. The Team Member frequently grasps objects. The Team Member regularly reaches by extending hand(s) and arm(s) in any direction while performing the essential functions of the job. The Team Member frequently stoops and crouches. The Team Member talks occasionally and frequently needs to hear sounds or voices. Many aromas and smells are present throughout the work areas. Balance is frequently required to prevent falling when climbing ladders, walking, standing, or moving or carrying arrangements or equipment. The Team Member occasionally pushes and pulls materials or equipment.

Lifting is regularly required to prepare work areas and set up or deliver arrangements. Exerts up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects such as carts, arrangements and materials. The Team Member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. 

The Team Member is subject to environmental conditions found working both inside and outside.   The Team Member is occasionally subject to extreme heat found outside. Occasionally subject to extreme cold when working in refrigerated areas. The Team Member is occasionally subject to loud noise while working in or around the property.  The Team Member is subject to hazards which includes proximity to moving mechanical parts, equipment found in floral work areas, sharp objects, and exposure to cleaning chemicals. Other hazards may include slick floors. The Team Member is occasionally subject to atmospheric condition such as fumes, odors, or dusts and is regularly subject to plant materials and smells found in the department.