Job Abstract

Job Summary:

Under limited supervision, achieves the sales goal of the business unit through assisting in planning, coordinating, and managing all operations of the store. These operations include: ensuring excellent customer service, meeting and exceeding the store’s annual sales goal, inventory shrinkage, and high-quality of work-life results.

We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.

Supervisory Responsibilities:

• Coach, mentor and grow your team for excellent store operations.
• Ability to lead by example, greeting Customers and engaging them to ensure we fulfill their boating needs.
• Agile leader who enjoys prioritizing and planning to drive results and meet business goals.
• Ability to train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases.

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Duties/Responsibilities:

• Assisting associates with executing the plan of meeting or exceed the store’s annual sales goal.
• Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working.
• Leading by example, greet customers, engage them in conversation to determine their boating needs, provide product knowledge to customers and suggestively sell items and additional services that they may not have anticipated they will need.
• Actively participate in all programs and procedures that drive sales.
• Treat associates, customers and vendors better than they expect.
• Achieve excellent customer service. Resolve customer concerns and complaints in a timely and gracious manner.
• Assist with hiring, coaching, training and disciplining store associates.
• Assist with scheduling associates effectively to ensure maximum floor coverage for excellent customer service and achieving store sales within the store’s payroll budget.
• Ensure the store is neat, clean and organized throughout each business day.
• Acknowledge by signature that weekly “Store Bulletin” has been read and posted for other associates to read. (Store Information flyer.)
• Assist with communication, coaching and training of store associates on important information about products, sales techniques, company policies and guidelines or any other important issues.
• Suggest usage of West Marine promotional programs and services with each applicable sale.
• Help ensure payroll is processed correctly and on time.
• Verify Asset Protection standards are met all the time.
• Achieve a store audit score of 80% or better.
• Work with associates to achieve a high ‘Matinee Review” score through excellent customer service, product knowledge and follow through.
• Know what products are currently on sale or in promotion and have them displayed properly for sale by the start date.
• Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
• Perform other job-related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent.
• At least two years related experience required.

Physical Requirements:

• Must be able to lift up to 50 pounds at times.
• Ability to be mobile on the sales floor for extended periods of time.

?To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at www.embbenefits.com/wm-home/ .