Job Abstract

Requisition ID

req21929

Facility

Anaheim Regional Medical Center

# of Openings

1

Shift

Days

Category

Nursing

Position Type

Regular Full-Time

Under general supervision, coordinates organizational and communication activities among staff, physicians, departments, patients and visitors for the assigned unit(s). Responsible for clerical functions, accurate maintenance of patient documentation including order entry and coordination of patient admission, transfer and discharge.

This position requires the full understanding and active participation in fulfilling the mission of AHMC- Anaheim Regional Medical Center. It is expected that the employee demonstrate behavior consistent with the core values of AHMC- Anaheim Regional Medical Center and AHMC Healthcare Inc. The employee shall support AHMC-Anaheim Regional Medical Center’s strategic plan and goals and direction of the performance improvement plan. The employee will also be expected to support all organizational expectations including, but not limited to; Customer Service, Patient’s Rights, Confidentiality of Information, Environment of Care and other initiatives.

1. Consistently apply infection control policies/practices.
2. Meet population specific competencies.
3. Attend department specific education/training, inservices, and staff meetings.
4. Participate in department specific performance improvement project.
5. Facilitates communication activities between caregivers, departments, patients and visitors including prioritizing and triaging all incoming telephone calls according to organizational and unit expectations.
6. Performs clerical activities including ensuring complete patient medical records and absolute accuracy of order entry.
7. Updates Medact as necessary with new orders to ensure patients receiving correct test sequencing.
8. Alerts nursing staff to stat or “now” orders.
9. Maintains accurate daily census and other statistical information such as outpatient logs for appropriate units.
10. Accountable to plan, order, stock all office and chart supplies necessary to effectively perform work.
11. Interacts with visitors, patients, members of medical and nursing staff and other departments in courteous manner consistent with customer service goals.
12. Answers call lights as needed.
13. Attire and appearance will be professional at all times in accordance with hospital policy.
14. Demonstrates the ability to safely and competently respond and assist within scope of practice during urgent and emergent situations.
15. Obtains non narcotic medications from pharmacy as requested by RN/Physicians in urgent/emergent situations.
16. Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the hospital, and its related interests.
17. Perform special projects, other related work, and other duties as requested.
18. Monitors and interprets accurately cardiac rhythms of patients on monitor. Informs licensed caregiver of dysrhythmia(s) as they occur.
19. Maintains integrity of the telemetry system. Reports all malfunctions or needed adjustments of equipment..
20. Ensures that all alarms are on at all times with appropriate parameters. Immediately reports to RN if patient is not on the monitor.
21. Other duties as assigned.

EDUCATION/TRAINING/EXPERIENCE
• Successful completion of AHMC ARMC Basic Arrhythmia Exam within 30 days of entry to position.

LICENSURE/CERTIFICATIONS
• Current BLS-HCP certification

JOB SPECIFIC COMPETENCIES
• Effective communication
• Effective problem solving and multi-tasking skills.
• Effective organizational skills with the ability to multi-task and prioritize duties.
• Performs data input/order entry with accuracy.
• Ability to meet physical requirements of the position per attached Physical Demand Analysis with or without reasonable accommodation.
• Proficient in data entry.
• Proficient in medical terminology.
• Proficient in dysrhythmia recognition.

ORGANIZATIONAL EXPECTATIONS
A. Meets customer service expectations and AHMC Activities.
1. Promotes a service culture – AHMC ARMC Customer Service Standards.
2. Demonstrates the customer satisfaction standards set for the institution.
3. Actively participates in ways to prevent customer complaints and dissatisfaction with services.
4. Focuses attention and actions on what is best for the patient or customer.
5. Attempts to identify all customer needs and tries to meet and/or exceed expectations.
6. Interacts with all customers in a caring manner.
7. Contact with others is polite and proactive.
8. Promotes a positive teamwork environment.
9. Creates closure after interactions.
10. Communicates effectively in a positive, respectful and concise manner.

B. Demonstrates Core Values and supports Mission, Vision and Values and Code of Conduct.
1. Can articulate and demonstrates support for organizational goals, the Mission and Vision of the Institution and the core values.
2. Assures patient/family rights are respected and fulfills the Medical Center’s Patient Safety Philosophy.
3. Maintains confidentiality of patient information and Medical Center business matters.
4. Complies with all established policies and procedures.

C. Safeguards self/others and physical plant and equipment.
1. Demonstrates and understands personal and department role in the security, health, life and safety plans.
2. Demonstrates and understands role in the hazardous materials plan and can access information on MSDSs.
3. Demonstrates and understands the role in the hospital emergency and disaster plan.
4. Follows procedures for reporting faulty equipment or service problems.

D. Performance Improvement
1. Participates in performance improvement activities.
2. Understands and advocates AHMC initiatives.