Job Abstract

Your Title: Installation and Implementation Consultant

Job Location: Remote

Our Department: Professional Services

Does working for an award-winning organization sound enticing to you?  Elevate your career as our Implementation Consultant and be at the forefront of innovation!

What You Will Do

Define and document customer environment and requirements

• Overall business process and workflow
• Reporting needs
• Integrations
• Data structure and definition

Installation, Configure and implementations tasks

• Installations/Setups of software modules
• Internal modeling of customer processes
• Provide customer training
• Consulting on data conversion
• Consulting on go-live cutover
• Assistance with resolving customer issues related to software implementation

Provide scope and specifications for:

• Custom development
• Custom reporting
• Custom Integrations

Assistance delivering technical solutions to customer issues when applicable

Administrative Duties include

• Accurate entry of time for billable and non-billable on a daily basis
• Participation\Compliance in Trimble People Experience activities

Engagement surveys

• Provide daily recaps of customer engagement activity to Trimble project managers and customer stakeholders
• Responsiveness to customer and internal inquiries in a timely manner

Review respond to email\requests on daily basis

Communicate realistic response/delivery dates to customer and internal

stakeholders

• Communicate changes to delivery dates in a timely manner

What Skills & Experience You Should Bring

• At least 3 years of experience implementing and/or supporting software with external clients
• BA/BS or equivalent work experience
• Knowledge of Microsoft Office and Google for Work applications
• Knowledge of Windows Server Environments
• Familiarity with use use of Citrix, Remote Desktop, Anydesk, and/or TeamViewer
• Ability to work independently
• Strong ability to translate business issues into systems and operational solutions
• Time management skills to handle multiple task assignments and prioritize work appropriately
• Strong leadership and prioritization skills; ability to build consensus and drive decision making; proven ability to work cross-functionally to accomplish objectives
• Ability to learn quickly, and to remain current with rapidly developing software in an ever-changing industry
• Strong follow-through, with a willingness to own and manage projects from end to end
• Excellent verbal and written communication skills demonstrating the ability to work with internal and external customers
• Ability to work flex schedule to accommodate night / weekend upgrade requests
• Travel Requirements: ~10% Occasional Need to Visit a customer site, attend training, and/or conferences as needed

What Skills & Experiences You May Bring:

• Knowledge of TMS (Transportation Management Systems) or ERP (Enterprise Resource Planning) wide software as used in the transportation industry
• Experience with TruckMate systems
• Operations or Administration experience in the transportation industry
• Project Management experience

About Our [Division] Division

Trimble Transportation is in business for optimizing the movement of freight by providing shippers and carriers both mobility, enterprise and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS) we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs and optimize operations.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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