Job Abstract

Manager - Market Research & Intelligence

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.

External Affairs (EA) works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives.  Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement.  Through our teams, we have access to a diverse group of motivated changemakers similarly focused on the ingredients for a better future.

Position Summary:

The Strategy and Engagement team is looking for a Manager, Market Research & Intelligence, with a firm understanding of public and corporate affairs and the issues management space. This associate will apply primary and secondary research to solve challenging problems and contextualize a variety of critical business issues. In this role, the associate will develop and deliver landscape analyses, stakeholder mapping, and crisis and issues reporting leveraging a mix of analytics tools and research methodologies. A key to success will be communicating and presenting data-backed insights in a compelling manner to influence senior leaders and inform strategic initiatives, communications strategies, and business priorities.

Responsibilities

• Lead issues monitoring and reporting around key topics and event-based moments through social listening, media, and stakeholder analysis methodologies

• Develop research agendas and measurement approaches in partnership with EA teams to inform business action

• Oversee the full life-cycle of a research project, including managing analysts and partnering with research vendors

• Leverage and integrate primary research and media monitoring to produce ad hoc and recurring reports for leadership

• Distill complex data into simple KPIs, data visualizations, dashboards, or scorecards

• Spot and propose opportunities to bring deeper intelligence to the team around key audiences, issues, or the competitive landscape

• Maintain knowledge of industry trends related to market and media research methodologies

• Leverage tools such as Brandwatch, Tableau, YouGov, MRI, and Mintel

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualificationsto apply for this role.

Basic Qualifications

• High School Diploma, GED or equivalent certification

• At least 5 years of experience in an insights and analytics function, market research, or management consulting environment or any combination of the three

• At least 5 years of public affairs and crisis/issues management experience

• At least 3 years using media monitoring and social listening tools

• At least 1 year of people leadership experience

Preferred Qualifications

• At least 2 years of experience using boolean search and query building

• At least 2 years of people leadership experience

• At least 2 years of guiding others through quantitative and qualitative research methodologies

• Robust understanding of the policy, regulatory and issues management space

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $147,800 - $168,700 for Manager, Market Research

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).