A Team Member’s responsibility is to connect with guests and ensure they have a positive experience while taking orders properly, accounting for and accepting payment for on the point of sale system. Team Members are responsible for ensuring items are prepared according to recipe while also following guests order specifications. This role assists with maintaining a clean, sanitary prep kitchen and outside dine-in area. The team member performs a series of front of house and back of house duties ... more details
Job Description
A Team Member’s responsibility is to connect with guests and ensure they have a positive experience while taking orders properly, accounting for and accepting payment for on the point of sale system. Team Members are responsible for ensuring items are prepared according to recipe while also following guests order specifications. This role assists with maintaining a clean, sanitary prep kitchen and outside dine-in area. The team member performs a series of front of house and back of house duties including pot, pan & utensil washing, general maintenance, simple food prep, storing food and non-food supplies.
ESSENTIAL JOB RESULTS-
Responsible for welcoming new and repeat guests by showing great hospitality and guiding them through the menu.
Verify each guest order for accuracy, manage “to-go” orders, process POS transactions and follow cash handling procedures while also displaying a depth of menu knowledge and tour guiding ability in order to be able to suggest menu or meal options.
Ensure menu items are prepared to recipe and guest’s special requests.
Finalizes food presentation whether dine-in or to go.
Responsibility for pouring beverages and dishing up desserts.
Aware of items out of stock, back in stock, and limited quantities and communicates to fellow staff.
Stocks POS supplies, expeditor supplies & paper goods.
Work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment.
Visit tables after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has met their expectations. Assist with order additional items (desert, to go drinks, etc).
Foster and value a safe work environment by following all personal and food safety and security standards.
Have pride in keeping floors, counters, dining area and restrooms clean at all times with the use of company approved cleaning products.
Clean and sanitize equipment, work surfaces, and prep kitchen/dish room in accordance to cleaning schedules and procedures.
Restocking of supplies (condiments, dispensers) and overall general maintenance of the dining area – ensuring cleanliness and organization.
Qualifications
Physical ability to deliver food and beverages to guests.
Physical ability to stand for extended periods of time & to move and lift boxes of food/ supplies up to 50
lbs.
Ability to follow and adhere to policy & procedure, checklists and state/health department guidelines.
Previous restaurant experience highly preferred.
High energy, great hospitality and ability to create a welcoming environment required.
Ability to stay calm and work efficiently under pressure.
Ability to prioritize job duties and manage time effectively.
Ability to work as valued team member.
Verbal communication skills required.
Additional Information
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, policies, and procedures, and operating and maintenance instructions.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
All your information will be kept confidential according to EEO guidelines.
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