Experience in a computer hardware environment, or the equivalent combination of formal education, training, and experience Resolve a broad range of technical issues in support of customer’s computer and mobile hardware, software and network related issues. Install, configure and troubleshoot software Maintain and updates records and tickets using ServiceNow Provide support on an as needed basis outside of normal business hours Alert management to any issues that may require escalation with detai... more details
Secure our Nation, Ignite your Future
ManTech is seeking an IT Network Specialist Intern to support our work in Altadena, CA.
The role of the IT Network Specialist Intern is to provide IT Support in a heterogeneous environment Windows, and Mac with a high focus on problem resolution and customer service.? The IT Network Specialist Intern will be responsible for resolving a range of request and meeting customer satisfaction and continuous service delivery demands.? IT Support is a dynamic and fast-paced environment which offers “walk-up” support for laptops, mobile devices, password resets/synchronizations software issues in addition troubleshooting, monitoring and management of the enterprise Mobile Device back-end infrastructure, managing the implementation and working with manufacturers, service providers, and mobile carriers as needed provisioning.
Main Duties and Responsibilities:
- Experience in a computer hardware environment, or the equivalent combination of formal education, training, and experience
- Resolve a broad range of technical issues in support of customer’s computer and mobile hardware, software and network related issues.
- Install, configure and troubleshoot software
- Maintain and updates records and tickets using ServiceNow
- Provide support on an as needed basis outside of normal business hours
- Alert management to any issues that may require escalation with details of the situation
- Assist with day-to-day enrollment/provisioning/monitoring of devices; Assist with configuration and roll-out of devices for agency
- Full life-cycle Managed Mobility Services including procurement, staging, and kitting
- End-to-end responsibility for mobile device life cycle management business including
- Monitor and track incidents and trouble call in current ticketing system in support of the incident and problem management process; recognize high priority tickets and take action within the expected response time
- Update all assigned tickets capturing troubleshooting activities and resolution
- Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved.
- Excellent customer service skills
- Ability to prioritize among multiple, competing requests
- Must be a self-starter with strong organization skills
- Effectively communicate with all levels of internal management
Skills:
- Windows 10
- Apple 10.15 Catalina and 11 Big Sur
- Familiar with Apple Jamf
- Experienced with the enterprise Mobile Device Management (MDM) is plus
- Experienced with managing computers in an Active Directory environment
- Solid understanding of networking (wired/wireless)
- Ability to think creatively to troubleshoot and develop solutions
- Familiar with PIV (Personal Identification Verification)
- Customer Service Skills – capable of trouble-shooting computer software/hardware issues via IT help/service desk
Work Location/Environment:
- 100 in the field, working onsite with IT help/service desk
- Will be working part-time each week, splitting shifts with other interns/employees
- Onsite location: Woodbury, CA and Altadena, CA
Internship Start /End:
- Start date – Monday, May 6th
- End date – tentative - End of August/Mid-Sept
Experience/Education:
- Current student of, or completion of a Junior College/ Vocational school program, or certification program in the relevant field
- At least 1 year of relevant field work
- Must have? knowledge of mobile computing and telephony, including but not limited to device management and deployment, understanding application and operating systems (Window, iOS, and Android platforms)
- Excellent English oral, written and listening communication skills
- Excellent analytical and problem-solving skills. Proficiency with Microsoft Office Suite
- Experience with IT Service Management Software
- Strong organizational skills
- Strong customer service skills C.
HIGHLY DESIRABLE:
- 2+ years of experience (desirable) in a computer hardware environment, or the equivalent combination of formal education, training, and experience
- On track to obtain a degree in computer technologies or related field from a 2-year or 4 year college.
- Intune Mobile Device Management (MDM)
- ServiceNow Incident Management experienced desired but required.
Government Clearance requirements:
- No clearance required to start but must be able to obtain a Public Trust upon start.
The projected compensation range for this position is $51,400-$85,200. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it’s employees beyond just compensation. ManTech’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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