Job Abstract

As a Community Home Lending Advisor, you have an opportunity to deliver strong production results and support customers, with a particular focus on customers in low-and-moderate income and minority communities, in achieving their dream of homeownership. You will rely on your excellent interpersonal skills and dedication to provide exceptional customer service allowing you to build long-term relationships with customers inside the branch, outside the branch, and within the community. You will serve as the primary point of contact throughout the originations process, focusing on the relationship, not just the sale.

Summary

You will take a lead role in creating an outstanding customer experience for home buyers. You won’t be alone: your colleagues will provide you support as you partner with other specialists such as Affordable Lending Relationship Managers, Community Relationship Bankers, and Community Relationship Managers, ensuring customers have access to experts who can help them with specialized financial needs. You will support current clients and continually acquire new clients by actively seeking referrals inside and outside the branch and through external sources like realtors, nonprofits, consumer groups, housing agencies, and others.

Job Responsibilities

• You will provide expert customer service by maintaining contact with existing mortgage customers, following up regularly throughout the process, exploring opportunities and future needs, verifying value and satisfaction, asking for referrals, and solidifying the customer relationship with Chase.
• As the single point of contact through the process, you will be adept at listening to and addressing customer concerns and reservations, explaining financial terms and requirements, coordinating with partners and stakeholders, troubleshooting and tackling obstacles, and tracking progress from application through closing.
• You will be knowledgeable about Chase products, their advantages, and characteristics, as well as local housing assistance programs and grants to assist customers in qualifying for down payment and closing cost assistance.
• You will produce high quality loans by gathering all the information required while ensuring compliance with current lending guidelines and Chase policies to manage risks and customer expectations.
• You will establish trust, loyalty, and satisfaction by partnering with customers to identify and recommend the best product solution for each customer through your understanding of customer’s needs and interests, working together to solve problems.
• You will identify the best product solution for each customer by asking the customer questions about needs and interests while following up on statuses to ensure deadlines are met and issues are escalated when needed.
• You will continue to build long-term relationships by identifying and continually engaging with pipeline of customers “not yet ready” for homeownership through the education and counseling process until ready to apply.

Required qualifications, capabilities and skills:

• A Bachelor's degree or equivalent work experience in sales and/or real estate required.
• Five years of proven mortgage sales experience required including strong product, credit, and mortgage process knowledge and an understanding of Federal Housing Administration (FHA), Veterans Administration (VA), Federal National Mortgage Association (FNMA), and Federal Home Loan Mortgage Corporation (FHLMC) guidelines Unique Requirements, and low-down payment products. (Regional Management approval required for internal Home Lending Advisors who have been in their position for less than one year.).
• Knowledge of real estate market in local area and the ability to build new external referral sources and networks (e.g., realtors, nonprofits, community groups, civic/professional organizations required).
• Track record of customer satisfaction as demonstrated in customer satisfaction scores and customer comments.
• Your superior written and verbal communication skills will be used preparing and presenting in your community outreach when providing homeowner education and demonstrating knowledge while working with community-based nonprofits, community groups, consumer advocacy groups, and civic/professional groups.
• Intermediate PC skills in a Windows environment required.

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.