Job Abstract

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity: 

The Manager, Regional Accounts Receivable, is responsible for management of accounts receivable (AR) processes in assigned regions in Mattel’s global portfolio. The scope of this role includes cash application, collection, deduction management, credit memo management, reserve calculation, reporting, and any other functions that drive revenue cashflow.  Candidates for this role must be adept at driving results with a sense of urgency, overseeing performance of 3rd party BPO provider, and supporting process improvement initiatives.  This position will collaborate with the AR Director and Regional leads to drive standardization and improvement across the organization

What Your Impact Will Be: 

• Responsible for performance of 3rd party BPO provider including the daily operations of the cash applications and collections of outstanding receivables and deductions, resolving customer billing problems and reducing accounts receivable delinquency to meet and exceed department metrics.
• Ensure high customer service regarding collection escalation to quickly resolve discrepancies, overcome barriers, provide visibility, establish clear process and expectations.
• Timely escalation and communication of significant or business critical issues.
• Perform analytic reporting to identify root causes of customer chargebacks/deductions to drive improvements in past-due balances, deductions, DSO, and speed/accuracy of cash applications.
• Identify improvement opportunities through root cause analysis and collaborate with AR Director and regional leaders to implement changes.
• Create a high energy culture grounded in customer service, positivity, and results.
  • Direct the preparation of statistics (including aging reports, Cash Forecasting, DSO, and analysis of bad debt) and develop and implement action plans to resolve issues and outstanding balances.
• Assess collection risk and oversee calculation of quarterly AR reserves.
• Manage the monthly, quarterly, and year-end AR closing processes, Sarbanes Oxley Act (SOX) controls, etc. 
• Ensure timely and accurate completion of internal and external audit requirements.
• Work-shadowing to support, identify, and document process gaps for improvement opportunities.
• SME responsible for end user process, SOP review and process documentation
• Manage projects that involve transition of responsibilities to Shared Services and 3rd parties
• Work with Business Units and IT on AR System integration, enhancement, break-fix, testing and implementation

What We’re Looking For: 

• Bachelor’s degree required
• Minimum of 5 years of experience in an AR department with supervisory oversight
• Understanding of AR Accounting, Collection and Deduction processes
• Experience with current Order-to-Cash systems, automating Cash Application and developing collections strategies
• Experience in a shared services environment, with outsourced model or co-sourced model experience strongly preferred
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Professional, articulate, and able to use good independent judgment and discretion
• Flexible, occasionally working weekends or after business hours may be expected 
• Experience and able to work under pressure in a fast-paced international environment
• Excellent verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player.
• Experience with Oracle R12, Cloud, or related ERP
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

The annual base salary range for this position is between $120,000 and $135,000 salary. 
**This range is indicative of projected hiring range, however annual base salary will be determined based on a candidate’s work location, skills and experience.

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world’s leading retail and ecommerce companies.

Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights