Job Abstract

$73,500.00 - $73,500.00 / yearly

SUMMARY:

Reporting to the Operations Manager and/or Transportation Manager, the Operations Supervisor is responsible for effectively planning, organizing, leading, and controlling the Operations Department of Corovan. Develops effective service mechanisms and provides departmental leadership to ensure customer satisfaction. Responsible for regulatory and safety compliance. Responsible for proper scheduling and planning to achieve good labor ratios and low rental costs to ensure branch profitability.

This position will also have the responsibility for developing and implementing strategies to improve employee engagement to foster a positive work environment for their direct reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Main Duties:

• Effectively manages employees (staff and field service workers), providing leadership, motivation, development, training and discipline in order to promote quality performance and achievement of financial and quality objectives.
• Oversees installation, O&I (Office and Industrial) moves and other projects by on-site supervision or reviewing with operations and sales workforce to ensure that jobs are executed as planned.
• Manages local resources to maintain a one company mindset when planning for neighboring branches.
• Must respond to any manpower or operational issues that may arise throughout the day.
• Check and respond to emails received afterhours for any changes to current days jobs. Makes critical changes in system as needed.
• May be required to effectively and fairly dispatch crewmembers for assignments if there is no dispatcher/planner.
• Conducts pre-job walk-throughs, blue file meetings, planning sessions, and departmental meetings with sales, staff, end-users, contacts and department heads to ensure total understanding of what is expected, how the plan will unfold and who is accountable.
• Effectively manages operations department vendors ensuring cost effectiveness and providing the level of quality and responsiveness required to meet customer expectations.
• Responsible to staff field service positions in compliance with company and branch growth profitability objectives.
• Required to be available to by company cell phone or other means during operational hours on assigned workdays.
• Maintain the fleet of tractors, bobtails, trailers and organize repairs to be done when necessary. Comply with all safety guidelines.
• Maintain Corovan equipment and materials. Collect all revenue associated with it and prevent loss of those items.
• Oversees the performance of dispatchers and/or planners if applicable.

People Management:

• Lead the billing team of both direct and indirect reports to perform daily functions of billing and cash applications.
• Provide supervisory coaching and guidance to the Operations team.
• Develop performance standards to measure and give feedback to each employee and provide annual performance reviews to each team member including providing any necessary coaching and counseling.
• To hire, train, schedule, support, review, and coach employees directly accountable to his/her/their position and to maintain the highest possible level of employee morale and department productivity.
• Manage timekeeping system approvals to ensure payroll and timesheets are accurate for their direct reports and manage exceptions.
• Organizes and oversees the schedules of employees.
• Partners with Human Resources to handle discipline and termination of employees in accordance with company policy.
• Update monthly department SMART goals in the Ally software program. Act as a catalyst for change and improvement in performance and quality utilizing Six Sigma methodology. Ensure established policies and procedures are adhered to in accordance with company procedures and guidelines.
• Provide leadership to the team and set a culture of engaging and respecting employees.

Customer Relations:

• Act as point contact person for all accounting escalation issues and resolve them in a timely manner. Must be courteous, helpful, and professional to all existing and potential customers, by interacting with customers in person and via telephone, fax, and email to ensure complete customer satisfaction in all matters related to the operation.
• Maintain excellent customer service with the customers, vendors, sales, transportation, and operation teams to establish solid relationships.

Training:

• Participate and lead Six Sigma projects, as required to improve processes and efficiencies.
• Determine the training needs of team and may provide training.
• Accountable for the management and development of the leadership team.
• Promote Corovan’s Mission and Vision Statements.
• Continuously promotes compliance with company policies and procedures.

Employee Engagement:

• Ensure interactions with staff and customers are always professional to promote company’s values and expectations.
• Proactively engage team to promote a positive work environment, by developing and implementing engagement plans to retain high-performing employees.
• Aligning the culture of the department with the overall company strategy and structure.

Safety:

• Ensure the highest standards of safety, productivity and customer service are exceedingly daily.

Other Duties:

• Other duties to meet business needs and requirements as assigned.
• Works with confidential data, which, if disclosed, might have significant internal or external effect.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

COMPETENCIES:

1. CUSTOMER SERVICE – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
2. TEAMWORK – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
3. MANAGERIAL – Strong Leadership capabilities with experience in recruiting talent and building an effective team. Experience coaching to subordinates. Strong result-oriented and can-do attitude.

1. ORGANIZATION SKILLS – Organization skills with ability to juggle multiple assignments and tasks, including attention to details, and the ability to prioritize in a changing environment. Excellent time management skills.
2. INTERPERSONAL SKILLS – Strong interpersonal (verbal and written) communication skills, positive attitude, flexibility, and an eagerness to learn new things.
3. LANGUAGE SKILLS – Ability to read and interpret documents written in English such as manuals, procedures, and work instructions. Ability to effectively communicate well with customers and coworkers.
4. MATHEMATICAL SKILLS – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
5. REASONING ABILITY – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
6. COMMUNICATION SKILLS – Ability to effectively communicate with potentially stressful and/or emotional situations. Outstanding customer-oriented skills.
7. OTHER SKILLS:
   1. Exceptional problem solving and decision-making skills.
   2. Ability to multitasking and able to meet deadlines.
   3. Excellent customer service skills and interpersonal skills.
   4. Familiar with all Corovan products lines and customer base.
   5. Knowledgeable and experienced with Corovan’s Job Notes Order Entry System including estimating, converting, planning and export functions.
   6. Experienced with and able to train others using various moving equipment and its proper usage such as dollies, carts, pads, straps, pallet jacks, forklifts, ramps, lift gates, and all specialty equipment including but not limited to roll-a-lifts, Genie lifts safe jacks, J bars, etc., etc.
   7. Familiar with basic systems furniture nomenclature and be able to identify upon sight, the major lines of the three major manufactures: Steelcase, Herman Miller and Haworth.
   8. Familiar with project management reports such as Gantt and Pert charts and understand and interpret cut sheets.
   9. Able to accurately estimate all move and install projects to determine manpower, trucks and equipment necessary to complete the tasks required.
   10. Familiar with laboratory moving including packing of lab equipment, fine tune and detail work, PC disconnect and reconnect and must possess good customer service skills.
   11. Familiar with the O&I move process and understand the move labeling and directional signage.
   12. May be involved in the hiring, termination and discipline of staff and field employees, as required.

EDUCATION and/or EXPERIENCE:

Required:

• BA/BS degree in Business Administration; or a combination of education and equivalent experience may be substituted for Bachelor’s degree.
• Minimum 5 years’ experience in O&I moves and other projects by on-site supervision or reviewing with operations and sales workforce.
• Strong supervisory or managerial skills to lead a Operations team.
• Advanced MS Excel knowledge.
• Proficient in MS Office applications.
• Expert knowledge of Microsoft Office Suite.
• May be required to be a licensed and approved class C driver and forklift certified.
• May be required to complete all levels of Corovan University training through PM1.

Preferred:

• Prior experience in a senior or leadership role.
• Service industry experience highly desirable.
• Experience with process improvement teams.

PRIMARY LOCATION:

Orange County. Various job sites and customer locations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.

1. Walking: May require walking primarily on a level surface but may include walking on uneven or inclined surfaces for lengthy periods throughout the day, often up and down stairs.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Proper lifting techniques required. May include lifting up to 75 pounds and pushing or pulling up to 150 pounds throughout the day. Pushing or pulling assignment may need to be done with inclines. May also include climbing or descending stairs while carrying goods up to 50 pounds.
4. Reaching: Extend hands and arms in any direction, reaching above shoulder heights, below the waist or lifting as required.
5. Standing: Remains in standing position if required to perform various functions of the job.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Vision: Reads paperwork and records on the computer.
8. Talking: Communications by phone, email, text, and in person.
9. Sitting: May be required to sit at desk. May sit for long periods of time.
10. Stairs: May also include climbing or descending stairs while carrying goods up to 50 pounds.
11. Heights: May include working at height on a loading dock up, or on a lift-gate.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This list is not all inclusive.

1. Temp/Weather: Works in either 1) Office environment – for the most part ambient room temperatures, lighting, and traditional office equipment, or 2) Warehouse – may be exposed to cold temperature, or 3) Outside – may be exposed to wet and/or humid conditions, outside weather conditions and extreme cold.
2. Noise: Works in office, warehouse or outside environment, with constant or intermittent noise.

POSITION TYPE/EXPECTED HOURS OF WORK:

1. This is a full-time, exempt position.
2. Employees may be or will be required to work late evenings or weekends depending on the business needs.

TRAVEL:

Monthly travel to company and/or customer sites in other areas may be required.

AAP/EEO STATEMENT:

The Company provides equal employment opportunities to all employees and applicants for employment activities and prohibits discrimination and harassment of any type, based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status and any other consideration protected by federal, state or local law (collectively referred to as "protected characteristics").

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REASONABLE ACCOMMODATIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.