The Service BDC Representative primary responsibility of this position is providing customers with quality customer service AND Setting appointments to drive traffic into the service drive. Oversee CRM databases for communication cycles with customers. Handle incoming Service Department calls on a daily basis with a proven pre-set script and schedule service appointments. Work in conjunction with the BDC, Service & Parts Managers, and Service Advisors to create and maintain excellent relationshi... more details
At Cerritos Nissan INFINITI, we are looking for a Service BDC Representative to join our team!
Why Join Our Winning Team?
Our team is full of talented and skilled people who find it a pleasure to take care of our customers. Today, many clients have the luxury of finding information online. Here at Cerritos Nissan our BDC team is just as knowledgeable about the information on features and benefits of our vehicles. Our team is entrusted to advise our customers, helping them make the best decision to meet their needs. Come and apply with Cerritos Nissan today.
What We Offer
Medical, dental and vision insurance
Life insurance available
401(K)
Paid Vacation
Paid sick time
Disability available
Flex spending plan
Employee Discounts
Responsibilities
The Service BDC Representative primary responsibility of this position is providing customers with quality customer service AND Setting appointments to drive traffic into the service drive.
Oversee CRM databases for communication cycles with customers
Handle incoming Service Department calls on a daily basis with a proven pre-set script and schedule service appointments
Work in conjunction with the BDC, Service & Parts Managers, and Service Advisors to create and maintain excellent relationships with our customers.
Educate self on latest service and product offerings, including pricing
Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
Handle all incoming internet email leads and internet phone leads
Be available to respond to email inquiries in a professional, well-spoken manner
Prepared to interact with customers via phone calls every day (similar to call center processes)
Check email frequently and respond to inquiries immediately
Qualifications
Team player attitude
Computer proficiency using MS Office, email and general internet
Strong interpersonal communication and teamwork skills
Prompt and courteous
Enthusiastic personality
Able to work in a fast-paced environment
Willing to submit to a pre-employment background check & drug screen
Valid driver’s license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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