The Data Center Operations Support Engineering (DCOSE) Team provides escalation and strategic support to Data Center Operations Technicians, acting as technical Subject Matter Experts (SMEs) and partnering with teams such as Hardware Engineering and Service Owners to drive issues to resolution. Engineers analyze failure symptoms to identify possible causes on non-workability and provide the findings to facilitate the resolution and create long term prevention paths. Support Engineers also help c... more details
DESCRIPTION
The Data Center Operations Support Engineering (DCOSE) Team provides escalation and strategic support to Data Center Operations Technicians, acting as technical Subject Matter Experts (SMEs) and partnering with teams such as Hardware Engineering and Service Owners to drive issues to resolution. Engineers analyze failure symptoms to identify possible causes on non-workability and provide the findings to facilitate the resolution and create long term prevention paths. Support Engineers also help create scalable solutions by creating Work Definitions IDs, bar raising instruction sets, and testing new services being deployed to DCO.
As a DCOSE Manager, you will manage a team of 6-10 Support Engineers who are engaged in supporting Data Center Operations teams through the creation of WDIDs, handling technical and process escalations, and driving the resolution of systemic issues.
As part of the DCOSE team you will be engaged in both tactical and strategic decision making while supporting the team reporting to you. You will oversee process change, provide proactive and reactive support for ongoing issues, and act as an advocate for Data Center Operations throughout the Data Center Community within AWS. You will engage with partner teams, drive change, and provide metrics and data to help define the goals of the business.
Key job responsibilities - You will support a team of Support Engineers as they are engaged in supporting Data Center Operations teams. - You will interact directly with Data center technicians to support escalations for issue resolution. - You will work with partner teams to push upstream fixes to enable capacity recovery. - You will meet with partners in operations and support teams routinely to gather data and work issues towards resolution. - You will contribute to data analytics to support your role.
We are open to hiring candidates to work out of one of the following locations:
Ashburn, VA, USA | Chantilly, VA, USA | Haymarket, VA, USA | Herndon, VA, USA | Manassas, VA, USA | Sterling, VA, USA
BASIC QUALIFICATIONS
- 3+ Years Experience Managing a team of Technicians or Engineers. - Experience in modern server hardware. - Experience in basic data analytics.
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