Service Management, Integration, and Transport (SMIT) is one the largest IT services programs for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. The SMIT contractor provides enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G supports the SMIT co... more details
Service Management, Integration, and Transport (SMIT) is one the largest IT services programs for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. The SMIT contractor provides enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G supports the SMIT contractor in several of these service areas.
Bring your IT career and talents to CDW-G where you can have a greater impact, be inspired by our mission and excited about your job and future. We are an innovative Fortune 200 leader driving?meaningful technological change for customers in virtually every industry.
CDW currently seeks a Field System Administrator – Print to join our NGEN SMIT team. You will work within a fast-paced environment, supporting the overall solution Regionally to ensure our client's services are optimized and reliable.
Responsibilities:
Provide general support activities for Print devices (primarily) and Video Teleconferencing (VTC) equipment in an enterprise environment, including:
Installation
Configuration
Testing
Troubleshooting (onsite and via phone)
Repair
Proactively manage Service Tickets and update service-related activities in a timely manner
Lead, implement, and troubleshoot complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple locations
Oversee the remote implementation and troubleshooting of complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple remote locations
Serve as company liaison with client and vendors (uniformed and civilian personnel) on administrative and technical matters
Interpret clients' needs and work toward resolution
Responsible for addressing escalated break/fix issues, establishing and maintaining communication with the customer, management, and other relevant third-parties, and updating Service Ticket status in a timely manner
Consult with leadership to identify inventory stocking levels and reorder points of the repair parts and spare device inventory
Clearly communicate service offerings and performance expectations to leadership
Provide copies of all relevant information from any Third-Party supplier agreements, when necessary
Advise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.
Work with vendors, client, and CDW leadership to develop strategy
Manage to metrics to ensure SLA compliance
Maintain customer relationships
Maintain partner relationships
Maintain vendor relationships
Lead and facilitate the development of common practices
Required Qualifications
Active DOD Secret Clearance
Security Certification
High School Diploma or equivalent
1 years of experience working with an OEM or Third-Party provider of printer repair services
Intermediate understanding of the appropriate physical hardware
Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience
Ability to understand, remember, and communicate routine, factual information
Ability to compose materials such as detailed reports, work-related manuals
Preferred Qualifications
3 years of experience working with an OEM or Third-Party provider of printer repair services
Printer Certifications (HP, Xerox)
Technical certifications associated to the chosen professional track
ITIL
A or Network
Bachelor’s degree or equivalent experience
Comprehensive knowledge of print service offerings
Experience with Adobe creative suite
Proficient in Microsoft Access and SQL
Salary range: $62,400.00 - $76,960.00, depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.