The Marketing Traffic Coordinator will be a key day-to-day coordinator on all projects and workflow oversight requiring cross-functional collaboration to ensure that projects have all information needed to complete within expected time frame. Job Responsibilities: Lead traffic flow of marketing projects and prioritization via support portal, phone call and email. Track all marketing projects and manage status updates ensuring deadlines are met. Review requests and manage projects within the Sale... more details
Description
CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Marketing Traffic Coordinator will be a key day-to-day coordinator on all projects and workflow oversight requiring cross-functional collaboration to ensure that projects have all information needed to complete within expected time frame.
Job Responsibilities:
- Lead traffic flow of marketing projects and prioritization via support portal, phone call and email.
- Track all marketing projects and manage status updates ensuring deadlines are met.
- Review requests and manage projects within the Salesforce & Basecamp.
- Handle customer service phone calls with professionalism routing them to appropriate department or inputting request in our system.
- Provide excellent service, information, and communication to internal and external customers.
- Respond to issues quickly and with sound decision making.
- Proofreading and ensuring quality standards are met.
- Participating in and documenting discussions during client meetings and conference calls.
- Maintaining current work-in-progress records and archives of past project information as appropriate.
- Take on additional projects as needed.
- Learn new software applications.
- Manage and execute multiple projects at the same time.
Qualifications and Skills:
- BA or BS in Marketing, Creative Design or Communications, or equivalent work experience.
- 1-2 years of experience in marketing, communications, or project coordination.
- Organizational skills and attention to detail.
- Excellent communication skills.
- Knowledge of Microsoft Office Suite applications including Excel and PowerPoint.
- Previous experience in a Traffic or Marketing Assistant position.
- Agency work is a plus.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com/
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.
CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
