Ensuring import/export processes are completed in compliance with all applicable regulations and procedures. Working within the Aviation Vertical AOG Operations team to complete shipments from start to finish, ensuring excellent customer service at all times. Reviewing and identifying areas to maximize profitability by proactive file management. Maintaining and developing customer relationships alongside customer solutions and any other relevant departments. Following Omni Logistics company proc... more details
Company Overview:
Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.
Core Responsibilities & Duties:
Ensuring import/export processes are completed in compliance with all applicable regulations and procedures.
Working within the Aviation Vertical AOG Operations team to complete shipments from start to finish, ensuring excellent customer service at all times.
Reviewing and identifying areas to maximize profitability by proactive file management.
Maintaining and developing customer relationships alongside customer solutions and any other relevant departments.
Following Omni Logistics company processes and SOP's, ensuring company KPIs are met and proactively managing operational files through agreed KPIs.
Ensuring all billing is carried out within a timely fashion, monitoring and ensuring correct input of purchase costs into the system to enable accurate billing and profit reporting.
Ensuring quotations are responded to in a timely fashion dependent on customer requirements.
Adhering to and being aware of standards expected in respect of the job, attendance, time keeping and behavior, and the standards set out in the handbook and the HR Policy Manual.
Ensuring all mandatory training is completed within the required time frames and refresher courses are completed prior to expiry date and highlight any areas or needs for training with line manager.
Other duties as assigned.
Job Requirements & Qualifications:
Import/Export experience essential.
Proven industry experience.
Solid background in US Customs law and procedures.
Sound knowledge of Microsoft Word, PowerPoint, Excel.
Dangerous Goods Compliant an advantage.
The ability to work pro-actively using own initiative.
Proven communication skills, both written and verbal.
Previous experience dealing with a varied customer base.
Capacity to build strong relationships.
Ability to consider several possible options and decide on most appropriate method.
IT skills to an appropriate level.
Excellent process and planning skills.
Strong commercial awareness; Understands impact of actions.
What We Offer:
Competitive base salary.
Two weeks of paid time off within the first year of employment, sick time and holidays.
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