Job Abstract

This position (HVCC - Home Valuation Code of Conduct) is responsible for assigning and processing appraisals, requesting status, and handling vendor (appraiser) management-related matters for Union Home Mortgage.

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background,can grow and excel. We value diversity, educate onequity, and createinclusive partner opportunitiesto ensure that you know#UBelongAtUHM!

DUTIES & RESPONSIBILITIES

• Obtain Case Numbers for government loans
• Assign appraisal orders within the Mercury Network software system, AMC (Appraisal Management Company) or through the VA Portal
• Complete appraisal transfers
• Request status from appraisers to confirm inspection date/delivery of the appraisal
• Problem-solve appraisal-related matters as they relate to the next department in line
• Perform all required quality control and data entry within Encompass, FHA Connection and/or the VA Portal
• Clearly understand and communicate answers to Partners and appraisers through helpdesks
• Work with the team to ensure that the department is maintaining its 24-hour SLA
• Vendor (appraiser) management (vetting of new appraisers and ensuring that appraisers are maintaining proper service levels and professionalism)

EDUCATION & EXPERIENCE

• High school diploma or equivalent
• 1-2 years of administrative, mortgage, or customer service experience preferred

SKILLS REQUIRED

• Microsoft Office
• Excellent verbal, written communication and phone skills
• Strong attention to detail
• Strong problem-solving skills
• Ability to multi-task and prioritize to meet time-sensitive deadlines

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.