Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
City of Hope’s mission is to “turn hope into reality.” Focused on eliminating cancer, diabetes and other life-threatening illnesses, City of Hope has established itself as a world-class leader in transforming the future of health. Raising the philanthropic resources to fuel its leading-edge research, its exquisite and compassionate clinical care, and its advancement of biomedical education and training, is a vital component of the City of Hope model of success. Each member of the Office of Philanthropy is a stakeholder in this work, with personal accountability for his/her role in building a successful future of delivering new cures, treatments, and education.
The Office of Philanthropy’s vision is to support this life-saving work by being known institutionally and nationally as a model of excellence among elite fundraising programs. Recent recruitments of nationally and internationally renowned faculty offer advancement leaders new opportunity for partnership among philanthropy, research and patient care.
The Senior Manager, Donor Engagement & Qualification will be a part of creating our evolution into a perpetually campaign-ready, donor-centered, leading industry program to support City of Hope’s mission. The position is an integral part of the department’s overall Donor Engagement & Lead Qualification efforts toward building a pipeline of philanthropic support. This position requires the ability to work in a collaborative and consultative manner with Office of Philanthropy staff, physicians and other City of Hope staff to identify, qualify, engage, solicit and steward prospects and donors.
The Senior Manager, Donor Engagement & Qualification will manage a robust portfolio of prospects and donors, facilitating conversations with prospects to build relationships and foster the constituent’s connection with City of Hope. In doing so, the Senior Manager will speak with donors and collaborate with fundraisers within several other departments across the Office of Philanthropy to direct donors and prospect to appropriate staff where they identify opportunities for upgrade, cross-selling, additional giving opportunities, blended gifts and a deeper level of engagement. This position is responsible for understanding the complexities involved with executing the different follow up strategies to ensure the best philanthropic outcome for the donors and City of Hope. The Senior Manager will possess and maintain an understanding and knowledge of various department relevant fundraising techniques, for use in gift conversations. The Senior Manager will maintain professional growth and development and keep abreast of latest trends in area of expertise.
The Senior Manager will develop strategy and exercise judgment in conducting lead qualification/donor engagement communications including phone calls, letters, e-mails and in the preparation, management, and development of fundraising activities.
As a successful candidate, you will:
Build the pipeline to the achievement of annual financial goals by qualifying and soliciting prospects considering a commitment to City of Hope.
- Proactively outreach to prospective donors via phone, email, mail to facilitate conversations.
- Manage and track activity using an established lead qualification workflow process and documenting in the constituent management system. Provide feedback gained from lead qualification to the fulfillment and marketing staff. Take the lead in developing and suggesting best practices.
- Independently strategize and make judgments to cultivate donors and prospects, assessing their potential to make an outright or life income gift.
- Meet appropriate metrics for annual activity and performance including number of donor engagements, bequest commitments and referrals of complex gift discussion to frontline fundraisers.
Steward a robust portfolio of donors, providing and/or facilitating annual outreaches and touchpoints toward engaging them and securing bequest intentions.
- Manage a portfolio of planned giving donors and proactively build relationships, facilitate outreaches and foster their connection to the Enterprise toward securing a pipeline of bequest revenue.
- Duties may include but are not limited to engaging phone calls and visits, while leveraging events to express gratitude for their commitment to City of Hope.
- Engage and solicit bequest donors to obtain details of their bequest commitment toward securing a handoff or bequest commitment.
- Serve as the primary point of contact for assigned prospects, responding to inquiries and requests and providing information regarding their philanthropic activity, collaborating with appropriate staff as needed.
In an effort to foster a One Pipeline, donor centric fundraising approach, exercise judgement and utilize gift planning expertise when engaging prospects and donors to assess capacity for increased or additional giving opportunities and identify prospects for potential up-selling or who require a deeper level of engagement
Your qualifications should include:
Bachelor’s Degree in business, philanthropy or related field. 4 additional years of experience plus the minimum experience requirement may substitute for minimum education.
7 years in fundraising/development or related field in a non-profit environment.
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.
To learn more about our Comprehensive Benefits, please CLICK HERE.
