Job Abstract

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.

MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth.

MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues.

MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek.

MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.

Resident Service Coordinator

35 hours per week / $24.00 per hour

(The actual compensation will be determined based on experience and other factors permitted by law.)

Summary: Serves as the primary on-site support for housing case management services and for residents at Bryson II property.

Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agencys operations. MHALA is an equal employer opportunity and service provider. The Agency will consider individuals with a criminal history.

• Assist ICMS in all aspects of new member matching process for submission of tenancy applications as needed.
• Participate in regular, join meetings of direct service staff (Property Manager, Case Managers,) on an ongoing basis
• Develop, implement and explain a comprehensive orientation (including behavior, condition of lease/building rules) that explains roles and responsibilities of Property Management and PSC/RSC for new residents of the building.
• Maintain day to day residents' and building logistics of up to 64 building units.
• Be present and available on-site for residents and building maintenance.
• Create and maintain annual housing documents and updates.
• Maintain a separate electronic chart on each participant which includes; service plan focused on maintaining housing and the development of community supports, mental health provider contact information, documentation, progress notes and any other information pertinent to the members residency within 24 hours.
• Be knowledgeable of community services and supports including, but not limited to health care, child care, alcohol and other substance abuse treatment, education and employment services, self-help groups and any other local community resource.
• Coordinates with tenants as needed linkage to these supports that are essential for achieving and maintaining independent living, if not otherwise provided through the primary service provider.
• Conduct ongoing assessments/evaluations to monitor progress and provide appropriate interventions as needed, including coordination with the Personal Service Coordinator or other mental health service provider.
• Create, update and maintain the tenants service plan annually for all units, including weekly building activities and groups.
• Act as a liaison among the property management company, the tenant and the primary mental health provider, housing authority, Veterans Affairs, substance abuse provider, primary care physician and other service providers to facilitate the communication of concerns that could jeopardize the tenants residency.
• Provide life skills training which includes, but is not limited to, integration in the community, housekeeping, and being a good neighbor.
• Required to enter notes into the Electronic Health Record within 24 business hour period.
• Maintains all records and documentation needed for program compliance and accountability in accordance with MHALA standards and funding source requirements including but not limited to recovery plans, progress notes, assessments, and outcome measurements.
• Group and activity development and facilitation to ensure and maintain resident engagement and support social interaction.
• Hosting of events to promote upcoming holidays and accommodate resident requested activities/events.
• Promotion of community engagement through identification and coordination of local community resources and events that are free or low-cost to Bryson II residents.

Position Requirements:

• High school diploma or GED required.
• Minimum one year of experience providing psychosocial rehab related services to a disabled population.
• Bachelors degree in a human service or related field preferred.
• Driving with current class C drivers license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment.
• Demonstrate knowledge of community and housing resources.
• Must function well in a team-oriented approach to member services.
• Knowledgeable in computer applications such as Microsoft Word, Excel and Outlook.
• Flexible work schedule to include some evenings or weekends, and on call cell phone services.
• TB Clearance and re-testing every year are conditions of continued employment.
• COVID-19 vaccination is a requirement of this position. Accommodations will be considered upon proof of a legal exemption.