Under the immediate supervision of the Assistant Director of Information Technology Services, the Collaborative Technology Coordinator will spearhead implementation of tasks associated with the use of collaborative learning equipment housed in classrooms and meeting spaces on Fuller's Pasadena campus and its remote campuses based in Houston and Phoenix. Maintenance of all collaborative technology equipment (including upkeep, upgrades, and repairs, when applicable) and training others on the use ... more detailsof this technology are key aspects of this role. This position also aids in assignment of learning spaces to in-person courses hosted on the Pasadena campus each quarter, under consultation with Fuller's Teaching and Learning department. This position may also be called upon to assist with set up and running of Event Production technology. Principal Duties/
Responsibilities:
- Partner with the Teaching and Learning staff to determine the optimal location for each in-person course held on Fuller's Pasadena campus (reserve spaces in Room Scheduling software, when needed) - Perform the setup and cleanup of video conferencing equipment for Face to Face Online Live classes on Fuller's Pasadena campus, and provide connection and scheduling assistance for meetings- Provide graceful, primary support for technology - inclusive of Zoom meetings - used in classrooms and meeting spaces; troubleshoot and resolve problems as they arise during active use of equipment, under high pressure situations, at times- Coordinate support for Fuller's A/ V and video conferencing systems at all campus locations- Address queries from Faculty and the wider Fuller community about collaborative technology, via written and face-to-face communication- Be mindful of, and enforce, ITS policies regarding collaborative technology use by faculty, staff, and students- Monitor and manage recordings and provide access to recordings as needed according to policy- Continually inventory equipment to verify functionality and proactively prevent failure- In conjunction with the ITS Operations team, address requests through the ticketing system- Assist in making decisions about resource allocations, ensuring full coverage of collaborative technology needs- Conduct training of staff and faculty on use of collaborative technology hardware and software- Stay current on emerging technology, especially new Zoom feature offerings- Proactively inform Fuller faculty and staff, including the ITS Operations team, of current and emerging collaborative technology that will enhance the learning experience- Run and mix live audio/video- Create policies and guidance manuals, as needed, to maintain equipment functionality between users- Provide general Tier 1 technical support in partnership with the larger Tech Support team, as available. Skills, Knowledge, and
Physical Requirements
Required:- Bachelor's Degree or equivalent work experience is required- Experience with audio/visual integration and repair- Experience with Polycom video conferencing systems (or other comparable endpoint system) - Intermediate troubleshooting skills for laptop computers (running a range of mac. OS and Windows versions), Zoom meetings, video conferencing systems and audio/visual equipment- Intermediate to advanced experience with Google Workspace- Beginning to intermediate to advanced knowledge of Microsoft Office/ Microsoft 365 products- Ability to collaborate and engage with individuals at all levels of the institution in a productive way, through verbal and written means- Ability to work with little supervision and to prioritize daily tasks- Interest in ensuring all in-person and online gatherings using collaborative technology run smoothly- Proven ability to set and meet deadlines- Strong organizational and problem solving skills- Identify sensitive situations and maintain confidentiality- Able to lift 35 pounds, push 50 pounds on a cart- Adaptable to changing demands, while maintaining a sense of humor and a spirit of helpfulness- Experience in higher education, a plus- Patience and a strong sense of empathy are an asset in this role Additional Remarks:- Must be willing to abide by Fuller Community Standards- This position is fully in-person on the Pasadena, CA campus Pay Scale:- Hourly rate the seminary expects to pay: $20.00 per hour.
