Helpdesk Coordinator. Main Points. Will be providing tier I support. Must have associates degree or higher level of education Must have 1 years experience. Must have knowledge of troubleshooting Microsoft Office Suite. Pay: 20-22/hr.=converting at 45 k Service and support relates to all technology, including: workstations, servers, printers, networks, and vendor specific hardware and software. Basic Functions:IT support relating to technical issues involving Microsoft's core business application... more details
Helpdesk Coordinator
Main Points
Will be providing tier I support
Must have associates degree or higher level of education
Must have 1+ years experience
Must have knowledge of troubleshooting Microsoft Office Suite
Pay: 20-22/hr.=converting at 45k+
Service and support relates to all technology, including: workstations, servers, printers, networks, and vendor specific hardware and software. Basic Functions:
IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
Assist, plan and coordinate with vendors about hardware purchases
Assist Admin Support team in answering calls
Implement and support disaster recovery solutions.
Serves as the Tier 1 and Tier 2 support for the computer user community.
Responds to customers via phone, in person, and through remote support channels.
Follows established procedures to process IT requests for services and troubleshoots IT incidents to either resolve or escalate outside the Service Desk according to service level guidance.
System documentation to include system reviews and recommendations.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
Additional Duties and Responsibilities:
Improve customer service, perception, and satisfaction.
Ability to work in a team and communicate effectively.
Escalate service issues that cannot be completed within agreed service levels.
Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
Maintain specific knowledge of the customer and how IT relates to their business strategy
Associate's degree in Computer Science or a relevant field, or an equivalent combination of education and professional experience, and appropriate technical certifications.
One year general experience.
Ability to gain and/or maintain a Public Trust clearance.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.