Job Abstract

OVERALL RESPONSIBILTIES:

The Server provides prompt and courteous food and beverage service to restaurant guests while maximizing sales and guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Radiates a positive and accommodating attitude while interacting with customers.
• Becomes informed of kitchen/food shortages and relays the shortages to guests when necessary.
• Becomes informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the customers as requested.
• Describes all menu items; methods of preparation and prices as needed and/or requested by customers.
• Ensures that any special requests that the kitchen is able to deliver for the guest is indeed met.
• Up-sells established menu items or specials to maximize food and beverage revenues.
• Serves menu items to guests in a prompt and courteous manner and according to established service standards.
• Performs pre- and post-shift side work including stock service station, makes coffee, etc.
• Forwards customer payments to cashier for completion of the transaction; receives change from cashier and returns change promptly to guest.
• Receives direct and indirect customer feedback regarding their dining experience and relays feedback to proper management
• Responds quickly to guest requests in a friendly manner. Report serious guest requests to the appropriate supervisor. Follow up to ensure guest satisfaction.
• May assist Greeter/Cashier with greeting and seating guests
• May assist the bus person with clearing table and filling glasses.
• Provides a professional image at all times through appearance and dress.
• Follow company policies and procedures.

POSITION REQUIREMENTS:

• Basic reading, writing and math.
• Food service experience with general knowledge of restaurant operations is preferred.
• Food Service and/ or other certification as required by franchise.
• Alcohol awareness certification and/or food service permit as required by local or state government agency.

About Lodging Dynamics Hospitality Group

Based in Provo, Utah, Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels and one of a few third-party operators approved by Marriott and Hilton. Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues its long history by providing award-winning operating services for hotels throughout the continental United States and Hawaii. The company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit www.lodgingdynamics.com.