ESSENTIAL JOB RESULTS-Responsible for the daily administration of the HR Solutions Center and will serve as departmental expert while providing guidance to HRSC Ambassadors. Lead, mentor, develop, and oversee HR Solutions Center Ambassadors while ensuring they have skills, knowledge, and resources to deliver outstanding customer service to all employee inquiries. Develop a strong team by setting clear expectations, providing feedback, and evaluating areas that require individual’s support for pr... more details
Job Description
ESSENTIAL JOB RESULTS-
Responsible for the daily administration of the HR Solutions Center and will serve as departmental expert while providing guidance to HRSC Ambassadors.
Lead, mentor, develop, and oversee HR Solutions Center Ambassadors while ensuring they have skills, knowledge, and resources to deliver outstanding customer service to all employee inquiries.
Develop a strong team by setting clear expectations, providing feedback, and evaluating areas that require individual’s support for professional growth.
Cultivate team trust and mutual respect among team members by leading with honesty, integrity, reliability, and professionalism.
Oversee day to day operations by understanding how to navigate the backend of the HRSC, understand how to interpret and leverage data metrics, know how to navigate the created knowledge database, and know how to provide support when needed.
HRSC is an always evolving and growing department and identifying opportunities that streamline and improve HR processes, systems, and workflows to enhance efficiency, and customer satisfaction is key.
Make edits to the knowledge database and ensure data is always up to date for all departments across the board.
Collaborate closely with departmental experts (key stakeholders) to address reoccurring complex issue influx and facilitate effective problem resolution – ensure this update is also added on the knowledge database and communicated with Ambassadors.
Work closely with Sr. Manager to develop and deliver training programs and resources that ultimately support the ongoing development and knowledge growth of HRSC Ambassadors.
Ensure department remains compliant with rapidly changing laws and company policies. When new policies go into effect, ensure information is shared with HRSC Ambassadors.
Demonstrates the ability to be resourceful and takes progressive action steps with minimal guidance.
Serves as a thinking partner and remains flexible throughout the rapid business needs and changes
ADDITIONAL RESPONSBILITIES-
Ability to remain flexible during fast paced changes
Will assist department with special projects:
As assigned
SUPERVISORY RESPONSIBILITIES-
YES
Qualifications
JOB REQUIREMENTS-
Excellent written and verbal communication skills
Has general knowledge throughout HR disciplines and has demonstrated ability to self-learn utilizing the HR Knowledge Data Base
Excellent organizational and time management skills with the ability to oversee multiple priorities and produce high quality work in a fast pace setting
Has team management and people leading abilities
Proficient with Microsoft Office Suite
Able to accept other duties as assigned due to the rapid changing nature of work
Demonstrate excellent interpersonal skills and positive attitude
Willingness to go the extra mile to contribute to the success and dynamic of the HRSC
Delivers high quality customer service throughout every engagement
EDUCATION AND EXPERIENCE-
Minimum of three (2) years’ experience in customer service HR
Bachelor’s degree in business or equivalent, but experience and/or other training/ certification may be substituted for education
HR Certification is a plus
Commitment to Skecher’s core beliefs and business vision
Additional Information
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.
PHYSICAL DEMANDS-
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.
All your information will be kept confidential according to EEO guidelines.
Pay range for this position is $80k - $100k annually.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.